Director of Client Services, Multifamily

ESSENTIAL JOB DUTIES:

• Be the local market expert– intimately understand the demand drivers in the MSA(s) both from a renter and an investor perspective

• Be a product expert–understand the trends in apartment living in the MSA(s)

• Be a service expert–understand how our offering is uniquely positioned to drive value for clients

• Develop and nurture relationships with local developers, ownership groups as well as national institutional investors to support their growth efforts and relationship with Cushman and Wakefield

• Build and manage a pipeline of new multifamily property management prospects for region or state

• Complete underwriting and property operating expense analysis for Assets

• Support the Senior Managing Director of Client Services and local operations market leader(s) in growing the multifamily property management portfolio

• Run point on proposal and “pitch” processes as needed in support of regional growth

• Coordinate with various C&W departments to complete proposals, marketing materials, analytics, etc., necessary to support the growth of the portfolio 

• Coordinate client needs for acquisition support, due diligence, underwriting, development consulting, asset reviews, operating performance reviews, market analysis, andgeneral supportto existing and new C&W multifamily clients

• Coordinate with internal operations leaders to support client contract negotiations

COMPETENCIES: 

• Proventrack recordof relationship building with institutional and private owners

• Attention to detail with proven follow up and organizational skills

• Team oriented with the ability to build consensus across all levels of the organization

• Strong communicationskills:written, verbal, and presentation

• Ability to grow andmaintainstrong relationships over time

• “Passion for the pursuit” – enjoys and thrives on winning new business

• Ability to solve problems, handle multiple tasks, organize resources in support of client and internal deliverables  

• Internally motivated self-starter

IMPORTANT EDUCATION:

• Bachelor’s Degree

IMPORTANT EXPERIENCE: 

• 5+ years of related experience, Multifamily midwest operations leadership, and business development required.

• Relationship development and management, presentations, sales, networking, events experience required.

• Travel required, up to 40%.

WORK ENVIRONMENT

This joboperatesin a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filingcabinetsand fax machines. Regularly required to travel outside between properties in varying weather conditions.