Director of Business Transformation

We are Farmers - where ambition meets opportunity.

At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let's build something incredible together!

Workplace: On-site ( #LI-Onsite ), Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

The Director of Business Transformation serves as a strategic partner to business and technology leaders, driving transformation initiatives that deliver measurable business outcomes. This role is responsible for identifying, shaping, and influencing business solutions through a deep understanding of insurance operations, business strategy, and organizational goals.

As a key leader supporting Farmers multi-year Business Insurance modernization journey, including the implementation of Guidewire, this individual will lead complex business transformation efforts, facilitate executive decision-making, and ensure alignment across business and technology stakeholders. The role requires a strong combination of business insurance expertise, operations knowledge, strategic thinking, change leadership, and project execution capabilities.

Essential Tasks & Leadership Philosophy

• Lead large-scale business transformation initiatives supporting Farmers Business Insurance modernization and Guidewire implementation roadmap.
• Advance Business Architecture practices through governance, prioritization, and helping to bridge from strategy to adoption.
• Serve as the primary liaison between business and technology teams, ensuring alignment on objectives, requirements, priorities, and desired outcomes.
• Partner with senior leaders across Business Insurance, Product, Underwriting, Operations, IT, Risk, Compliance, HR, Finance, and other business functions to drive strategic initiatives and remove organizational barriers.
• Facilitate Business Insurance-wide discussions, challenge assumptions, and influence decision-making to achieve optimal business outcomes.
• Lead business case development, including cost-benefit analysis, risk assessments, impact analysis, and implementation planning.
• Drive business requirements gathering and process improvement efforts through workshops, stakeholder engagement, and business modeling techniques.
• Maintain an end-to-end view of systems, processes, and dependencies to assess impacts and identify opportunities for optimization.
• Develop executive-level presentations and recommendations to secure approvals, funding, strategic direction, and organizational alignment.
• Coordinate cross-functional stakeholders to ensure successful execution of transformation initiatives and realization of business value.
• Lead organizational change management efforts by communicating impacts, risks, and adoption strategies across teams.
• Perform quality reviews of project deliverables and ensure alignment with business objectives and transformation goals.

First Year Success Factors

Within the first 12 months, a successful candidate can expect to have achieved the following:

Advance the Guidewire Transformation

• Lead key milestones for Farmers 3-year Business Insurance modernization effort, ensuring successful business alignment, requirements definition, and execution planning.

Build Executive Credibility and Influence

• Establish trusted relationships with senior leaders across Business Insurance, Product, Underwriting, IT, Operations, Risk, and Compliance, becoming a key advisor on transformation strategy and decision-making. Drive Cross-Functional Alignment
• Break down organizational silos and create strong collaboration between business and technology teams to accelerate delivery and improve outcomes.

Deliver Measurable Business Improvements

• Identify and implement process improvements that enhance Business Insurance efficiency, customer experience, operational effectiveness, and overall business value.

Establish a Sustainable Transformation Framework

• Implement governance, business requirements, and change management best practices that support long-term success throughout the Guidewire implementation and broader modernization roadmap.

Education & Career Experience Requirements

Candidates would ideally reflect the following professional qualifications and experiences:

• High school diploma or equivalent required; bachelors degree preferred. Project Management Professional (PMP) certification is highly valued.
• Minimum of 10 years of insurance industry experience, including significant experience within Commercial Lines/Business Insurance and business transformation environments.
• Demonstrated success leading large-scale transformation, modernization, and process improvement initiatives within complex insurance organizations.
• Strong background in project and program leadership, including business case development, cost-benefit analysis, risk assessment, stakeholder management, and execution oversight.
• Deep understanding of Commercial Lines Insurance, operational processes, workflows, and customer journeys, with the ability to identify opportunities for optimization and improved business outcomes.
• Experience partnering closely with business and technology teams to deliver major system implementations, preferably Guidewire or comparable insurance platforms.
• Proven ability to navigate complex organizational environments, influence without authority, and drive alignment across diverse stakeholder groups.
• Exceptional communication and executive presentation skills, with experience developing strategic recommendations, transformation roadmaps, and business cases for senior leadership.
• Strong change leadership capabilities, with a track record of guiding organizations through operational, process, and technology transformation.
• Ability to build trusted relationships, challenge the status quo, and lead cross-functional teams toward achieving enterprise objectives.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.

o CA Only: $146,925 - $249,700

o CO & ME: $137,775 - $215,490

o HI/IL/MN/VT Only: $137,775 - $230,560

o MA Only: $137,775 - $230,560

• o MD & VA: $137,775 - $230,560

o DC/NJ/NY/OH Only: $137,775 - $249,700

o Albany County, NY/Cleveland, OH: $146,925 - $215,490

o WA Only: $137,775 - $262,000

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): R_US - United States, US - CA - WdlndHills-6301, US - CA - WdlndHills-6303, US - CA - Woodland Hills

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veterans status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com