Director of Business Development.

Director of Business Development

Location: Remote

Overview

Fynde has partnered with a leading global packaging business that is redefining how retailers adopt circular and sustainable packaging solutions. The organisation plays a pivotal role in enabling major retail partners to reduce waste through closed-loop systems and the reuse of packaging assets across apparel, general merchandise, and consumer goods.

This is a senior leadership role, responsible for shaping and executing the commercial growth strategy in North America. The successful candidate will own high-level retail partnerships, spearhead market development, and align revenue performance with environmental and social governance (ESG) objectives. A key focus will be driving large-scale adoption of returnable and reusable packaging models across the retail supply chain, using a solution-selling approach to tailor programmes that deliver both commercial and ESG value to retail partners.

Key Responsibilities

Commercial Growth & Market Strategy

• Lead the North American business development strategy, setting and delivering ambitious revenue and margin growth targets.
• Drive expansion of strategic partnerships with leading retailers, with a strong emphasis on transitioning to returnable and reusable packaging models.
• Identify, structure, and convert complex, multi-stakeholder commercial opportunities, including tenders and executive-level negotiations.
• Apply a solution-selling methodology to uncover client pain points and design bespoke circular packaging solutions that align with business and sustainability goals.
• Build and maintain a robust pipeline of opportunities that aligns client needs with the company’s long-term growth objectives.

Client & Executive Relationship Leadership

• Serve as the senior commercial lead for key retail accounts, building board-level and C-suite relationships.
• Act as a trusted advisor on circular packaging, reuse systems, and sustainable logistics within the retail supply chain.
• Guide clients through the transition to returnable and reusable packaging solutions, positioning offerings as end-to-end solutions that integrate seamlessly into their operations.
• Ensure delivery of contractual obligations including KPIs, ESG reporting, and service level agreements.
• Proactively address challenges and ensure long-term client satisfaction and value creation.

Strategic & Cross-Functional Collaboration

• Partner closely with internal leadership across operations, sustainability, finance, and global sourcing teams.
• Influence product and service innovation to deliver client-centric solutions, particularly for returnable and reusable packaging.
• Collaborate with marketing and customer service teams to position the company as the leading provider of reuse packaging solutions.
• Provide clear, structured reporting to executive leadership on account performance, pipeline, and growth forecasts.

Profile & Experience

• 10+ years’ experience in senior-level business development, key account management, or commercial leadership roles.
• Demonstrated success in solution selling and consultative approaches, ideally within packaging, supply chain, or consumer goods sectors.
• Proven track record in building and scaling large retail partnerships, with experience in driving adoption of returnable/reusable packaging or other circular economy models.
• Deep knowledge of North American retail dynamics and operational complexities.
• Strong leadership, negotiation, and relationship management skills with proven board-level engagement.
• Experience leading contract negotiations, strategic proposals, and complex bids.
• Proficiency in Microsoft Office; ERP system experience (e.g., SAP) preferred.
• Degree in business, sales, sustainability, or logistics is advantageous.

What Success Looks Like

• Expansion and deepening of long-term partnerships with major North American retailers.
• Large-scale adoption of returnable and reusable packaging solutions, delivered through a consultative, solution-selling approach.
• Sustainable revenue and margin growth achieved by aligning client-specific needs with innovative packaging programmes.
• ESG commitments embedded into commercial outcomes, creating measurable value for both clients and the business.
• Market recognition as the go-to partner for reuse packaging solutions in the retail sector.
• Empowered and aligned internal teams driving a cohesive growth strategy.