The Director is accountable for billing performance, team development, policy compliance, process optimization, and the successful execution of the company's order-to-cash cycle. This position requires a strong leader who can balance operational oversight with strategic initiatives that improve efficiency, scalability, and financial performance.
Leadership Responsibilities
- Lead, mentor, and develop billing personnel to create a high-performing and accountable team.
- Establish departmental goals, key performance indicators (KPIs), and service-level expectations.
- Conduct employee performance evaluations and support professional development initiatives.
- Recruit, train, and retain billing team members.
- Promote a culture of accuracy, accountability, continuous improvement, and customer service.
- Partner with executive leadership to align billing operations with company growth objectives.
Billing Operations
- Direct all billing and invoicing activities to ensure accuracy, timeliness, and compliance with company policies.
- Oversee the complete order-to-cash process, including invoice generation, billing validation, adjustments, and account reconciliation.
- Establish and maintain billing controls that reduce errors, improve accuracy, and minimize revenue leakage.
- Review billing exceptions, discrepancies, and disputes, ensuring timely resolution.
- Monitor billing performance metrics and implement corrective actions when necessary.
- Ensure accurate processing of customer invoices, subcontractor charges, vendor billings, and related financial transactions.
- Partner with Finance and Accounting teams to support monthly, quarterly, and annual closing activities.
- Maintain data integrity across billing systems, ERP platforms, and customer records.
Vendor & Third-Party Billing Management
- Develop and maintain relationships with subcontractors, vendors, and external service providers that impact billing operations.
- Ensure timely collection and reconciliation of vendor invoices, delivery documentation, and supporting records.
- Oversee billing processes for outsourced and subcontracted services.
- Collaborate with third-party partners to improve billing accuracy, documentation, and operational efficiency.
- Monitor vendor performance to ensure compliance with contractual and billing requirements.
Process Improvement & Compliance
- Lead initiatives to streamline billing workflows and improve operational efficiency.
- Identify opportunities for automation and system enhancements to support company growth.
- Develop and document standard operating procedures for billing operations.
- Utilize reporting and analytics to identify trends, risks, and opportunities for improvement.
- Ensure compliance with company policies, financial controls, audit requirements, and industry regulations.
- Support internal and external audits by maintaining accurate billing records and documentation.
Financial Management & Reporting
- Monitor departmental performance against established operational and financial goals.
- Develop and present billing performance reports to executive leadership.
- Assist with budgeting, forecasting, and resource planning for billing operations.
- Analyze billing trends and key metrics to improve revenue capture and operational efficiency.
- Support strategic initiatives designed to improve cash flow, billing accuracy, and overall financial performance.
Qualifications
Required
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field, or equivalent professional experience.
- 7+ years of progressive experience in billing, revenue operations, finance support, or related functions.
- 3+ years of leadership experience managing billing or administrative teams.
- Strong knowledge of billing processes, invoicing, reconciliations, and financial controls.
- Proven experience implementing process improvements and managing operational change.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication and leadership abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred
- Experience in fuel, petroleum, transportation, logistics, distribution, or industrial service industries.
- Experience with ERP systems including Microsoft Dynamics GP, Epicor Prophet 21 (P21), Ascend, SAP, Oracle, or similar platforms.
- Knowledge of revenue management, contract billing, and large-scale invoicing operations.
- Experience leading billing transformation, automation, or system implementation projects.
Core Competencies
- Billing Operations Leadership
- Revenue Integrity Management
- Team Leadership & Development
- Financial Controls & Compliance
- Process Improvement & Automation
- Vendor & Third-Party Management
- Data Analysis & Reporting
- Strategic Planning & Execution
- Change Management
- Business Acumen
- Executive Communication
- Results Orientation