Director of Automation

The Director of Automation will define and lead Sage"s Mid-Market automation strategy, accelerating customer time-to-value in the short term and long term, drive scalable operational excellence across both Professional Services and Partner Enablement. This role will be responsible for identifying, prioritising and delivering automation opportunities that improve customer & partner outcomes, reduce implementation & enablement effort and drive quality within our PS and Partner Enablement functions.

Working across Product, User Experience (UX), Professional Services, Partner Enablement and other key stakeholders, the Director of Automation will act as a catalyst for transformation, aligning teams around a shared vision and ensuring automation capabilities are embedded into both product and service delivery strategies.

The Director of Automation will be responsible for defining and leading the automation vision and strategy across Sage"s Mid-Market business. Acting as a transformation leader and innovation catalyst, they will identify opportunities to accelerate customer & partner outcomes, simplify internal operations, and unlock scalable growth through automation and AI.

This role is accountable for shaping strategy, influencing roadmaps, aligning stakeholders, and driving execution through cross-functional teams including Product, UX, Professional Services, Partner Enablement, and Engineering.