Neumann University is currently seeking a qualified applicant for the full-time position of Director of Admission Technology & Operations/Slate Captain.
Duties & Responsibilities:
- Serve as the primary Slate administrator, managing application workflows, forms, portals, events, decision processes, communications, queries, reports, dashboards, and datasets.
- Monitor system performance, troubleshoot issues, and coordinate upgrades, testing, and implementation of new features.
- Supervise Admissions Technology and Operations staff while supporting application processing, admissions workflows, and enrollment initiatives.
- Improve business processes, assist with application cycles and committee reviews, and maintain system and operational documentation.
- Develop reports and dashboards to monitor enrollment metrics and recruitment performance, ensure data accuracy across systems, and support institutional reporting and compliance requirements.
- Collaborate with Information Technology to manage Slate integrations with Colleague and third-party systems, validate automated data processes and integrations, and conduct routine data audits and quality assurance.
- Train and support admissions staff on Slate functionality and best practices, develop user guides and training materials, troubleshoot technical issues, and recommend process improvements based on user feedback.
- Identify and recommend improvements to recruitment and admissions workflows through Slate enhancements, automation, and enrollment management best practices. Participate in University committees and external professional organizations and activities.
Required Qualifications:
- Bachelor''s degree.
- Experience administering or supporting the Slate CRM platform.
- Experience working in admissions, enrollment management, or higher education operations.
- Knowledge of CRM integrations and functionality.
- Knowledge of admissions and enrollment management practices.
- Experience building reports, queries, and dashboards.
- Ability to manage multiple priorities and deadlines.
- Strong attention to detail and commitment to data quality.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with technical and non-technical stakeholders.
- Commitment to providing excellent customer service.
- Prolonged periods of computer work.
- Ability to attend occasional evening or weekend recruitment events as needed.
- Valid driver's license
- Candidates must possess an understanding of, appreciation for, and congruence with the Catholic Franciscan mission of the University.
Preferred Qualifications:
- Master's Degree.
- Familiarity with Colleague, the University's student information system.
- Project management experience.
- Excellent written and verbal communication skills.
- Excellent organizational and documentation skills.
Benefits Include:
- Health Insurance (Medical/Vision/Dental) Options
- 403(b) Retirement Plans with Potential Employer Contribution
- Vacation/Sick/Personal Time
- 14 University Holidays
- Life, Short-Term Disability, & Long-Term Disability Insurances
- Potential Tuition Benefits
Review of applications will begin immediately and continue until the position is filled.
Apply Now
EOE M/F/D/V