Director of Academic Support and Accessibility Services

**Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.

• Interact professionally with other employees, customers and suppliers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other supervisors, coworkers, faculty, students, vendors, agencies, etc.

Position purpose

The Director of Academic Support and Accessibility Services promotes student success through the provision of academic coaching, learning support services, tutoring programs, and accessibility resources. The Director assists students in developing effective learning strategies, overcoming academic barriers, and achieving their educational goals while fostering an inclusive and supportive learning environment.

In addition, the Director serves as the College's designated Section 504 Coordinator, overseeing disability accommodations and ensuring compliance with applicable federal and state laws regarding accessibility and equal access. Working collaboratively with students, faculty, and staff, the Director advances student success through individualized support, campus education, accommodation management, and institutional leadership.

Major Responsibilities/Duties/Functions/Tasks Academic Support and Learning Services

Peer-Tutoring

• Oversee the day-to-day operations of the tutoring center, including scheduling, resource allocation, and maintenance of tutoring records and systems.

• Develop and implement policies, procedures, and best practices that promote a supportive, inclusive, and collaborative learning environment for students and tutors.

• Recruit, hire, train, mentor, and evaluate tutors and supplemental instructors, providing ongoing professional development to enhance subject expertise, tutoring effectiveness, communication skills, and student engagement.

• Manage the Brainfuse online tutoring service, including oversight of limited usage hours and prioritization of access for designated student populations to maximize equitable support and available resources.

Faculty and Staff Support Services

Collaborate with faculty, academic departments, and student support programs to identify academic support needs, discuss student interventions and referrals, and align tutoring services with institutional and curricular goals.

• Coordinate specialized tutoring and supplemental instruction services for targeted subjects and courses, including identifying subject-matter experts and facilitating student support initiatives.

• Develop and implement workshops, study groups, and other academic success programs that promote student learning, engagement, and achievement.

• Stay informed about tutoring methodologies, learning strategies, and student support resources to provide effective guidance and training to tutors and students.

• Promote tutoring services through orientation programs, campus-wide initiatives, outreach efforts, and collaboration with academic and administrative departments.

Data Management and Reporting

Maintain accurate tutoring records, attendance data, and tutor performance metrics while ensuring confidentiality and compliance with applicable regulations.

• Collect, analyze, and report on tutoring center utilization, student satisfaction, learning outcomes, and student success indicators to support assessment, planning, and continuous improvement initiatives.

• Generate and share usage reports and assessment data to support institutional decision-making and student success initiatives.

Learning Strategy and Skill Development

• Support students in developing self-advocacy skills, academic confidence, and independent learning strategies necessary for success in higher education.

• Assess learning needs and academic barriers and recommend appropriate support services, interventions, and campus resources.

• Collaborate with faculty, advisers/success coaches, and Student Affairs staff to support students who may benefit from additional academic assistance.

• Develop and facilitate workshops and educational programs focused on learning strategies, study skills, executive functioning, time management, test-taking techniques, self-advocacy, and academic resilience.

• Utilize student performance data and referral information to identify opportunities for proactive outreach and student support.

• Promote awareness and utilization of tutoring services, accessibility resources, academic support programs, and other student success initiatives.

• Maintain accurate records of student interactions, services provided, and program outcomes to support assessment and continuous improvement efforts.

Disability Services and Section 504 Coordination

• Serve as the College's designated Section 504/ADA Coordinator, ensuring institutional compliance with applicable federal, state, and local disability laws and regulations.

• Lead all aspects of the student accommodation process, including intake, review of documentation, determination of reasonable accommodations, implementation, and ongoing assessment.

• Develop, implement, and maintain policies, procedures, and practices related to disability services and accessibility.

• Conduct individualized interactive processes with students requesting accommodations and communicate accommodation determinations in a timely manner.

• Prepare, issue, and manage accommodation letters and coordinate implementation with faculty, staff, and campus partners.

• Provide consultation, guidance, and training to faculty, staff, and administrators regarding disability accommodations, accessibility requirements, and best practices for inclusive learning environments.

• Coordinate accommodation-related services including exam accommodations, note-taking assistance, assistive technology, alternative format materials, accessible housing referrals, and other support services, as appropriate.

• Maintain confidential student disability records in accordance with applicable laws and institutional policies.

• Monitor emerging legal, regulatory, and professional standards related to disability services and recommend policy or procedural updates as needed.

• Investigate and facilitate informal resolution of disability-related concerns, complaints, and accommodation disputes.

• Collaborate with Information Technology, Facilities, Academic Affairs, and other campus partners to promote institutional accessibility in both physical and digital environments.

• Maintain accessibility-related data and prepare reports to support compliance, assessment, and institutional planning initiatives.

College-wide Responsibilities

• Actively participate in special events supporting the Division of Student Affairs, including but not limited to New Student Orientation and Admissions Open Houses.

• Serve as an active member of campus committees and working groups, including but not limited to the Wellness Team, contributing to institutional initiatives and fostering employee engagement.

• Perform other duties as assigned.

**Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A. Education and/or Experience Req

• Bachelor's degree in Education, Counseling, Rehabilitation Counseling, Special Education, Higher Education Administration, Psychology, Social Work, or a related field.

• Minimum of five years of progressive experience in higher education, disability services, accessibility services, student affairs, academic support, counseling, or a related area.

B. Professional Skills:

• Ability to exercise sound judgment when reviewing disability documentation and determining reasonable accommodations.

• Strong interpersonal, written, and verbal communication skills.

• Ability to manage confidential information with discretion and professionalism.

• Experience delivering training, workshops, and presentations to diverse audiences.

• Strong organizational and project management skills with the ability to manage competing priorities.

• Proficiency with Microsoft Office and relevant student information systems.

C. Reasoning Ability

• Demonstrated ability to analyze complex situations and develop effective, student-centered solutions while balancing institutional obligations and regulatory requirements.

D. Work environment and physical functions

This position is located in an office environment. Generally, an employee needs to be able to sit, stand and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees. This position is based on our campus in Queens, NY. This position is eligible for a hybrid work schedule (in-person 4 days a week and remote 1 day a week), subject to change based on college policy and the business needs of the division. Specific days and schedule will be determined between you and your manager. Appropriate workspace will be required for remote work.

Preferred Qualifications

• Master's degree in Higher Education, Counseling, Rehabilitation Counseling, Special Education, Educational Leadership, Student Personnel Administration, or a related field.

• Comprehensive knowledge of Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA), and related disability laws, regulations, and best practices.

• Prior experience serving as a Disability Services Coordinator, Accessibility Services Director, or Section 504/ADA Coordinator.

• Experience working with assistive technology and accessibility software.

• Experience managing accommodation management platforms and student information systems.

• Supervisory experience in higher education.

• Experience with tutoring, academic coaching, learning support services, or student success initiatives.

Salary Range: $75,000-$80,000