As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

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Job Description

The Director of Nutrition Services is responsible for the strategic leadership, operational management, and regulatory compliance of nutrition and food service operations of Winchester Medical Center. This role ensures the delivery of high-quality, safe, patient-centered and retail nutrition services while optimizing financial performance, patient satisfaction, and employee engagement.

Essential Responsibilities

Leadership & Strategy

• Provide overall leadership and vision for Nutrition Services at Winchester Medical Center.
• Develop and implement strategic plans aligned with organizational goals, patient experience, and quality outcomes.
• Lead and mentor managers and frontline staff to foster a high-performing, service-oriented culture.
• Collaborate with executive leadership, clinical teams, and support services to integrate nutrition services across the continuum of care.

Operations Management

• Oversee daily operations of food production, patient meal service, retail dining and specialty contracts.
• Ensure efficient workflows, staffing models, and resource allocation across Winchester Medical Center.
• Monitor and improve key performance indicators (KPIs) such as patient satisfaction, meal accuracy, and service timeliness.
• Drive process improvement initiatives to enhance quality, safety, and efficiency.

Financial Management

• Develop and manage departmental budgets, including labor, food costs, and capital expenditures.
• Monitor financial performance and implement cost-control strategies while maintaining quality.
• Identify opportunities for revenue generation (e.g., retail operations, catering).

Compliance & Quality

• Ensure compliance with all federal, state, and local regulations (e.g., CMS, DNV, FDA, food safety standards).
• Maintain high standards for food safety, sanitation, infection prevention, and workplace safety.
• Lead readiness efforts for surveys, audits, and inspections.
• Implement quality assurance and performance improvement programs.

Customer Experience

• Ensure excellence in patient and guest dining experiences.
• Address and resolve complaints and service issues promptly.
• Develop programs that enhance patient satisfaction and engagement.

Talent Management

• Recruit, develop, and retain a skilled and diverse workforce.
• Provide ongoing coaching, performance feedback, and professional development opportunities.
• Promote a culture of accountability, inclusion, and continuous learning.

Education

Bachelor’s degree in Nutrition, Dietetics, Food Service Management, or equivalent education such as Executive Chef training required

Master’s degree preferred

Licensure / Certification

ServSafe Certification or equivalent (required or obtained within 6 months)

Experience

7–10+ years of progressive leadership experience in food and nutrition services. Healthcare experience preferred

Demonstrated success in financial management, regulatory compliance, and team leadership.

Qualifications

Strategic thinking and execution

Operational excellence

Financial acumen

Regulatory and compliance expertise

Strong communication and collaboration skills

Change management and process improvement

Patient and customer-centered mindset


 

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.