Director Nursing Operations - Health Care System Central Staffing Office

Job Description

Description

At UNC Health, we don't just provide care-we elevate it. As one of North Carolina's leading health systems, we proudly serve patients in all 100 counties, delivering expert, compassionate, and innovative care that transforms lives every day.

We're seeking an accomplished, results-driven nursing leader to work closely with the Health Care System (HCS) VP of Nursing Operations to provide oversight of Centralized Nursing Operations and to drive implementation of key strategic nursing initiatives. In this role, you'll provide strategic leadership, operational oversight, and mentorship while helping shape the future of nursing operations within the health system. Your expertise will be instrumental in ensuring high-quality patient care and advancing excellence of nursing care across the system.

Qualified candidates will bring a minimum of seven years of progressive inpatient hospital nursing leadership experience. Experience managing teams in a variety of patient care settings is ideal. Success in this position requires initiative, sound judgment, exceptional communication skills, and the ability to build strong relationships while collaborating effectively with stakeholders at every level of the organization.

If you're ready to lead with purpose and make a meaningful impact, we invite you to join us!

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The HCS Director Nursing Operations ensures the effective coordination of centralized nursing operations to optimize patient care, staffing efficiency, and operational performance across the health system, along with growth and expansion of centralized monitoring. This position will report to the HCS VP Nursing Operations, and will be responsible for driving the executive's strategic nursing initiatives forward, including communicating and managing deliverables across the business.

Responsibilities:

1. Centralized Nursing Operations Excellence - Oversees central staffing operations to include management of contingent workforce initiatives to ensure adequate staffing levels and quality care delivery.

• -Manages virtual monitoring systems and departments to improve patient safety and streamline healthcare processes.
• -Engages hospital leadership in transitioning to centrally supported nursing services and serves as primary liaison between hospital leaders and centralized nursing teams to ensure smooth integration and alignment.
• -Develops predictive staffing models utilizing analytics and workforce management technology.
• -Oversees deployment and optimization of capacity management platforms, real-time dashboards, and other key metrics.

2. Leading People - Leads people toward meeting the organizations vision, mission, and goals.

• -Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
• -Provides oversight of the onboarding, education and annual skills/competency process for all centralizing nursing teammates.
• -Oversees contracts and vendor relationships related to centralized patient care services. Participates in and supports nursing shared governance activities.
• -Recognizes, supports, and utilizes evidence-based nursing practices and evidenced-based management practices.

3. Leading Change - Initiates and manages the change process, taking steps to remove barriers or accelerate its pace.

• -Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process.
• -Identifies and enlists the support of key stakeholders to move the change forward. Leads performance improvement initiatives leveraging Lean, Six Sigma, or similar methodologies.

4. Results Driven - Exceeds organizational goals and customer expectations.

• -Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
• -Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
• -Fosters a culture of safe and compassionate patient care. --Makes well-informed, timely decisions, even when data are limited, or solutions produce unfavorable results.
• -Positions the organization for success by identifying new opportunities and builds the organization by developing and improving services.
• -Evaluates technology solutions to ensure expansion of centralized nursing support services.
• -Develops staffing models and resource deployment strategies to ensure cost-effective operations.
• -Ensures optimal staffing using productivity targets and predictive analytics. --Collaborates with hospital nursing leaders to develop and monitor key performance indicators (KPI) related to labor utilization system-wide.
• -Develops standardized process for centralized surge response and lead staffing command center during emergency management situations.
• -Develops and manages operating budget to ensure strong financial performance.
• -Analyzes metrics to quantify and assess recruiting needs, forecast turnover, and identify critical staffing needs for planned growth or expansion.
• -Collects, analyzes, and distributes data related to central nursing operations. Ensures compliance with regulatory and organizational standards.
• -Adheres to the American Nurses Association Code of Ethics.

Other Information:

Education Requirements:

Masters degree in nursing or equivalent required

Licensure/Certification Requirements:

Must have NC RN licensure. Nursing specialty certification by exam or portfolio.

Professional Experience Requirements:

Seven (7) years of progress hospital leadership experience.

Knowledge/Skills/and Abilities Requirements:

Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Job Details

Legal Employer: STATE

Entity: Shared Services

Organization Unit: HCS Central Staffing Office

Work Type: Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.