Director
Chick-fil-A Menomonee Falls is seeking a passionate, engaged, and enthusiastic leader to make a difference in our team’s and guests’ lives daily! As a leader in our restaurant, you will work in a fast-paced business, with the opportunity to be a part of our high-powered team.
We are seeking a developed leader to support the business by communicating, tracking, training and coaching all team members on achieving service and revenue goals as a team. The leader oversees team members in the development of the business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. The leader serves on the leadership team, and is in constant contact with the other senior directors and the Owner/Operator as to what is happening in their scope of responsibility and is responsible for the overall flow of the front and/or back of house. The leader is tasked with meeting and exceeding our high goals and standards.
Key Expectations
· Lead and model our mission and vision
· Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy:” Great Food, Fast & Accurate Service and Genuine Hospitality.
· Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.
· Support and influence the restaurant’s overall operational and financial goals.
· Work flexible work schedules to support the restaurant’s operations and guest demands.
· Available to work 45-50-hour work week.
· Ability to open and close the restaurant while performing safe and secure audits.
· Strictly adhere to all Company policies and procedures.
· Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
· Be a Food Safety Ambassador in your work center and on your Director on Duty shifts.
· Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
· Ensure that Team Leaders/Members work at a pace to maintain restaurant’s established speed of service guidelines.
· Addresses guest issues that may arise using the HEARD model, consults with Owner/Operator regarding complex issues.
· Actively working towards the business’ financial goals
Development
· Prepare for and participate in weekly Director leadership meetings.
· Develop your team leaders through weekly connects and bi-weekly team meetings.
· Participate in weekly Director on Duty shifts in which you will lead your area of operations during this designated time frame.
· Support a recognition culture by recognizing team members.
Financial Measures: Four Pillars
· Sales Growth
· Food Cost Performance
· Productivity
· CEM: OSAT Score