| Location | Big Sky, Montana |
Ultra-Luxury Mountain Resort | Southwest Montana, USA | Full-Time
DC Global Talent is partnering with an iconic ultra-luxury mountain resort in Montana to appoint a Director of Learning & Development. This role leads the resort's training, service excellence and leadership development. You'll be the guardian of a world-class service culture in a breathtaking alpine setting.
The role moves to Director level in 2027. We welcome experienced L&D Directors, and accomplished L&D Managers who are ready for the next step in their careers.
Culture and strategy: Champion the brand's values and service philosophy, advise senior leadership, and take part in Executive Committee meetings.
Training and development: Own the annual training plan, from needs analysis to program design to measuring results. Build and coach a network of departmental trainers, and keep a strong learning resource library.
Leadership development: Design and deliver programs that grow talent at every level of the resort.
Service excellence: Run service audits and walkthroughs, coach teams on the floor, and build recognition programs that celebrate outstanding service.
Budget and impact: Manage the L&D budget, track spending, and show the return on training through performance and guest satisfaction data.
Growth: Stay ahead of industry trends and bring fresh ideas back to the team.
Bachelor's degree in a related field, or equivalent professional experience
4+ years in Learning & Development, Organizational Development or a related field
Management experience in luxury or ultra-luxury hospitality (Forbes or Michelin Key background strongly preferred)
A track record of designing leadership programs and using data to measure impact
Strong Microsoft Office and Learning Management System skills
Warmth, presence and character. Someone people want to learn from.
Flexibility to work evenings, weekends and holidays
Comfort with a high-altitude, four-season mountain environment
Competitive salary, plus a monthly housing allowance
Medical, dental, vision and life insurance
401(k) with employer match
25 days of paid time off
Transportation, meals on shift, and a ski or fitness pass (subject to availability)
Travel discounts across a global portfolio of luxury resorts
This is a full-time, year-round role. All applications are handled in strict confidence by DC Global Talent.