Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
The Training Director will be a thought leader who will deliver on an effective training plan and the professional development of Colleagues across GCS' US Small and Middle Enterprises (SME) segment. Specifically, this Director will have end-to-end ownership of New Hire and Leader Development strategy, operating model, and execution. This leader will be responsible for designing and scaling a high-impact learning ecosystem that accelerates speed to productivity, improves sales performance, and strengthens leader effectiveness across a distributed, high-volume organization.
This is a highly visible role requiring a strategic operator who can translate business priorities into actionable learning strategies, challenge the status quo, and influence outcomes at all levels.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Leadership & Strategy
Preferred Qualifications:
Master's degree preferred
Exceptional storytelling and presentation skills, including advanced PowerPoint capabilities
Strong executive presence and communication skills
Ability to set direction, coach talent, and drive accountability
Strong program management skills in a fast-paced, high-volume environment
Ability to balance strategic priorities with operational execution
Enthusiastic, fun, flexible and demonstrates a willingness to learn!
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Set Strategy & Define the Operating Model
Own the L&D strategy for US SME New Hire and Leader Development, aligned to business growth and performance priorities
Design and evolve a scalable operating model to support high-volume hiring and continuous development across hub-based (Phoenix, Sunrise, Atlanta) and hybrid environments
Translate business goals into clear learning priorities, roadmaps, and measurable outcomes
Drive Business Impact Through Learning
Lead the design of learning journeys that accelerate new hire ramp, improve sales productivity, and elevate leader effectiveness
Establish clear success metrics (e.g., speed to proficiency, performance lift, leader capability) and continuously refine programs based on data and insights
Partner with Performance & Insights and Sales leadership to connect learning outcomes to business results
Lead and Develop a High-Performing Team
Lead a team of 7 L&D professionals responsible for program design and delivery
Set clear expectations, elevate team capabilities, and build a culture of accountability and innovation
Ensure consistent, high-quality delivery of in-person and hybrid training experiences across key hub locations
Innovate and Modernize Learning
Drive innovation in curriculum design, delivery methods, and learner experience, leveraging digital tools and LMS capabilities
Introduce modern learning approaches (e.g., blended learning, just-in-time enablement, reinforcement strategies)
Continuously assess and evolve content to ensure relevance to sales roles and leader needs
Influence and Partner Across the Business
Act as a strategic thought partner to Sales and Account Development leaders and advisors
Proactively challenge assumptions and shape learning solutions that address root performance drivers
Communicate strategy, progress, and impact through clear, compelling storytelling and executive-ready materials
Set Strategy & Define the Operating Model
Own the L&D strategy for US SME New Hire and Leader Development, aligned to business growth and performance priorities
Design and evolve a scalable operating model to support high-volume hiring and continuous development across hub-based (Phoenix, Sunrise, Atlanta) and hybrid environments
Translate business goals into clear learning priorities, roadmaps, and measurable outcomes
Drive Business Impact Through Learning
Lead the design of learning journeys that accelerate new hire ramp, improve sales productivity, and elevate leader effectiveness
Establish clear success metrics (e.g., speed to proficiency, performance lift, leader capability) and continuously refine programs based on data and insights
Partner with Performance & Insights and Sales leadership to connect learning outcomes to business results
Lead and Develop a High-Performing Team
Lead a team of 7 L&D professionals responsible for program design and delivery
Set clear expectations, elevate team capabilities, and build a culture of accountability and innovation
Ensure consistent, high-quality delivery of in-person and hybrid training experiences across key hub locations
Innovate and Modernize Learning
Drive innovation in curriculum design, delivery methods, and learner experience, leveraging digital tools and LMS capabilities
Introduce modern learning approaches (e.g., blended learning, just-in-time enablement, reinforcement strategies)
Continuously assess and evolve content to ensure relevance to sales roles and leader needs
Influence and Partner Across the Business
Act as a strategic thought partner to Sales and Account Development leaders and advisors
Proactively challenge assumptions and shape learning solutions that address root performance drivers
Communicate strategy, progress, and impact through clear, compelling storytelling and executive-ready materials