Director - Knowledge Services

Welcome to GEP

Who We Are

GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm - consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world's largest organizations.

How You Grow at GEP

We recognize people who make a genuine difference, work hard and drive achievements. Results are noticed and rewarded. It's how you will grow a career at GEP, and in a much shorter time frame than at other firms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages. What makes you unique and different is celebrated and will help GEP stand out even more. And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back.

Are You One of Us

GEP is seeking a Director - Managed Services (Procurement Transformation) to lead strategic procurement managed services engagements for global clients. This role combines executive client relationship management, large-scale service delivery, and procurement transformation leadership. The successful candidate will oversee global onshore and offshore teams, drive operational excellence, and serve as a trusted advisor to senior client stakeholders while ensuring exceptional business outcomes.

What You'll do:

• Lead end-to-end delivery of procurement managed services engagements across global clients.
• Build and manage executive-level client relationships, acting as a strategic advisor and primary point of contact.
• Lead geographically distributed onshore consulting and offshore delivery teams, ensuring high-quality execution and achievement of SLAs and KPIs.
• Drive large-scale procurement transformation initiatives across Source-to-Pay (S2P), Strategic Sourcing, Category Management, Supplier Management, and Procurement Operations.
• Partner with clients to identify continuous improvement opportunities, optimize operating models, and deliver measurable business value.
• Lead governance reviews, executive business reviews, risk management, and issue resolution.
• Collaborate with consulting, sales, and solutioning teams to support account growth, renewals, and expansion opportunities.
• Mentor and develop high-performing teams while fostering a culture of collaboration, accountability, and innovation.
• Drive operational excellence through process standardization, automation, digital procurement solutions, and data-driven decision-making.
• Manage delivery financials, resource planning, utilization, and profitability.

What You Should Bring:

• Bachelor's degree required; MBA or Master's degree preferred.
• 12+ years of experience in procurement consulting, managed services, supply chain, or business transformation.
• Proven experience leading global onshore and offshore delivery teams.
• Strong client-facing experience managing executive stakeholders and complex global accounts.
• Demonstrated success leading procurement transformation and managed services engagements.
• Expertise across S2P, P2P, Strategic Sourcing, Category Management, Supplier Management, and Procurement Operations.
• Experience with procurement technologies such as GEP SMART, Coupa, SAP Ariba, Oracle, Ivalua, or Jaggaer is preferred.

Salary Range: $190,000 - $210,000 annually, based on experience and qualifications.

Additional Compensation: Eligible for a performance-based bonus tied to individual and company performance.

Benefits: Comprehensive health coverage (medical, dental, and vision), 401(k) plan with a 3% company match, paid time off, company holidays, and professional development opportunities.

Success Measures

• Client satisfaction and retention
• Delivery against SLAs and KPIs
• Account growth and profitability
• Successful transformation outcomes
• Team engagement and development
• Continuous improvement and innovation