The Director of IT Infrastructure, Operations & Enterprise Applications is the primary architect and operator of the organization's digital health ecosystem. This role consolidates the management of foundational Connectivity (Network/Voice), Modern Compute (Cloud/On-Prem), and the Software Layer (Enterprise Apps). This role will report to the Chief Technology Officer.
Experience: 10 years with 7 years of supervisory experience with enterprise systems and some Epic infrastructure experience.
Education: Bachelor''s Degree in ISDS, Computer Science or related field.
- Strategic Oversight & AI Integration
- AI & Innovation Scouting: Allocate time to review the performance of active AI models (e.g., predictive patient flow or automated coding) and assess the infrastructure requirements for upcoming ML (machine learning) pilots.
- Infrastructure as Code (IaC) Review: Review automated deployment pipelines to ensure that network, server, and Epic environments are being provisioned consistently without manual error.
- Cloud FinOps Management: Monitor daily cloud consumption dashboards to optimize spend across Azure, AWS (Amazon Web Services), or GCP(Google Cloud Platform), ensuring resources are scaled appropriately for peak clinical hours.
- UX and Cloud Management: Work with the teams to develop and support highly performant solutions and reduce the strain of team members managing such a large infrastructure.
- Epic & Enterprise Application Health
- ECSA(Epic Client Server Administrator) Environment Check: Review the daily health reports of the Epic ECSA stack. This includes monitoring the performance of Hyperspace web servers, Interconnect instances, and ensuring Print Service queues are clear.
- Interoperability Monitoring: Verify the stability of API(Application Programming Interface) gateways and middleware (e.g., Cloverleaf or Rhapsody) that facilitate data flow between the EHR and secondary enterprise applications.
- Change Management Gatekeeping: Act as the final technical authority on the daily Change Advisory Board (CAB) to ensure that updates to the network or enterprise apps won''t disrupt clinical workflows.
- Network, Voice, and Connectivity
- Zero-Trust Security Review: Collaborate with the Security Director to review daily security logs, focusing on identity management and "Zero-Trust" access for remote clinicians and VDI(Virtual Desktop Infrastructure) users.
- Voice & UCaaS (Unified Communications as a Service) Performance: Audit the quality-of-service (QoS) metrics for the enterprise VoIP system to ensure telehealth sessions and internal emergency communications are high-fidelity.
- Network Resilience: Confirm that SD-WAN and failover circuits for satellite clinics and regional hospitals are operational and have cleared automated nightly tests.
- Leadership & Vendor Relations
- Daily Stand-ups: Lead a high-intensity morning sync with the Infrastructure, Network, and App teams to identify and unblock "P1" or "P2" tickets.
- Vendor Accountability: Hold brief touchpoints with key partners (e.g., Epic technical reps, Cloud providers, or Hardware vendors) to review SLA compliance and upcoming patch cycles.
- Mentorship & Culture: Spend time with senior engineers and architects to foster a culture of "Automate Everything," encouraging the team to replace repetitive manual tasks with scripted solutions.
- Coordinate with Field Ops: work with Field Operations to manage and enhance customer experience. Maintains understanding of knowledge gaps between the teams and help close those gaps through scheduled education and support meetings.
- Strategic Oversight & AI Integration
- AI & Innovation Scouting: Allocate time to review the performance of active AI models (e.g., predictive patient flow or automated coding) and assess the infrastructure requirements for upcoming ML (machine learning) pilots.
- Infrastructure as Code (IaC) Review: Review automated deployment pipelines to ensure that network, server, and Epic environments are being provisioned consistently without manual error.
- Cloud FinOps Management: Monitor daily cloud consumption dashboards to optimize spend across Azure, AWS (Amazon Web Services), or GCP(Google Cloud Platform), ensuring resources are scaled appropriately for peak clinical hours.
- UX and Cloud Management: Work with the teams to develop and support highly performant solutions and reduce the strain of team members managing such a large infrastructure.
- Epic & Enterprise Application Health
- ECSA(Epic Client Server Administrator) Environment Check: Review the daily health reports of the Epic ECSA stack. This includes monitoring the performance of Hyperspace web servers, Interconnect instances, and ensuring Print Service queues are clear.
- Interoperability Monitoring: Verify the stability of API(Application Programming Interface) gateways and middleware (e.g., Cloverleaf or Rhapsody) that facilitate data flow between the EHR and secondary enterprise applications.
- Change Management Gatekeeping: Act as the final technical authority on the daily Change Advisory Board (CAB) to ensure that updates to the network or enterprise apps won''t disrupt clinical workflows.
- Network, Voice, and Connectivity
- Zero-Trust Security Review: Collaborate with the Security Director to review daily security logs, focusing on identity management and "Zero-Trust" access for remote clinicians and VDI(Virtual Desktop Infrastructure) users.
- Voice & UCaaS (Unified Communications as a Service) Performance: Audit the quality-of-service (QoS) metrics for the enterprise VoIP system to ensure telehealth sessions and internal emergency communications are high-fidelity.
- Network Resilience: Confirm that SD-WAN and failover circuits for satellite clinics and regional hospitals are operational and have cleared automated nightly tests.
- Leadership & Vendor Relations
- Daily Stand-ups: Lead a high-intensity morning sync with the Infrastructure, Network, and App teams to identify and unblock "P1" or "P2" tickets.
- Vendor Accountability: Hold brief touchpoints with key partners (e.g., Epic technical reps, Cloud providers, or Hardware vendors) to review SLA compliance and upcoming patch cycles.
- Mentorship & Culture: Spend time with senior engineers and architects to foster a culture of "Automate Everything," encouraging the team to replace repetitive manual tasks with scripted solutions.
- Coordinate with Field Ops: work with Field Operations to manage and enhance customer experience. Maintains understanding of knowledge gaps between the teams and help close those gaps through scheduled education and support meetings.