Director, IT Client Services

Director, IT Client Services

Salary

$63,568.00 - $79,460.00 Annually

Location

Main Campus, NC

Job Type

Full Time

Division

Presidents Office

Department

Office Information Technology Services (OITS)

Opening Date

08/14/2026

Closing Date

8/30/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

Job Vacancy Details

Under limited supervision, the Director of IT Client Services is responsible for overseeing the Client Services Technicians and the Assistant Director of Technology Support. This role ensures the effective delivery of IT support services to faculty, staff, and students. The Director of Client Services reports directly to the CIO and provides strategic and operational support to that position.

What Youll Do

• Manage and lead the staff of Client Services and Technology Support
• Oversee the delivery of HelpDesk and all tiers of support for employees and students.
• Develop and maintain device lifecycle, budgeting, purchasing and replacement plans
• Ensure timely troubleshooting and resolution of IT issues.
• Support campus events and AV equipment in collaboration spaces and classrooms.
• Coordinate with other IT department members to resolve issues and assign tickets.
• Develop and implement IT support policies and procedures.
• Monitor and analyze support metrics to improve service delivery.
• Provide strategic and operational support to the CIO.
• Assist in the planning and execution of IT projects and initiatives.
• Ensure compliance with IT security policies and best practices.
• Assist with management of physical security access systems and controls.

Our Values:

At Pitt Community College, our culture is built on excellence, collaboration, innovation, accountability and a student-centered focus. We expect our employees to embrace the following cultural statements:

• Every role contributes to student success.
• We treat one another with respect and work together as one team.
• We embrace creativity, adaptability, and new ideas to stay relevant.
• We act with integrity, accountability, and responsible stewardship.
• We put students first, designing programs and services that help them thrive in college, career and life.

What We Are Looking For

Minimum Qualifications

• Bachelors degree in Information Technology, Computer Science, or related field
• 5+ years of experience in IT support or client services, with at least 2 years in a managerial role.

OR any equivalent combination of training and/or work experience that provides the required knowledge, skills and abilities may be considered.

• Strong knowledge of Windows and macOS environments, Microsoft Office 365, and common IT tools.
• Excellent communication and interpersonal skills.
• Proven ability to lead and manage a team.
• Strong problem-solving and decision-making skills.

Preferred Qualifications

• Masters degree in Information Technology, Computer Science, or related field.
• Experience in an educational or public sector environment.
• Familiarity with ITIL practices and helpdesk ticketing systems.
• Relevant certifications such as CompTIA A+, Network+, ITIL, or similar

Additional Information

Work Environment:

This position operates in a dynamic, customer-focused IT environment supporting a multi-building campus. Work is performed in an office setting as well as across campus locations including classrooms, labs, and administrative offices. The role requires frequent interaction with faculty, staff, students, and external vendors to ensure effective delivery of technology services. The environment may involve responding to high-priority technical issues, system outages, or service disruptions requiring timely and coordinated responses.

Physical Demands:

• Sit for extended periods while working on computers and analyzing data
• Stand, walk, and travel between campus locations regularly
• Lift, carry, or move equipment up to 30-50 pounds (e.g., computers, monitors, AV equipment)
• Install or assist with setup of IT equipment, which may involve bending, reaching, or working under desks
• Communicate effectively in person, virtually, and via telephone

Normal Working Hours: Standard schedule, Monday - Friday; occasional flexibility based on department needs

Pitt Community College provides a wide variety of benefits available to full time employees. These benefits include: health, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account for health care/dependent care, NC State Retirement, and a deferred compensation program (401K, 457, 529).

Pitt Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

01

Please select your highest level of education.

• Some High School, Did Not Graduate
• High School or Equivalent
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree/Post Graduate
• Doctorate

02

Do you have at least 5 years of experience in IT support or client services?

• Yes
• No

03

How many years of supervisory experience do you have?

• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more

04

Are you familiar with ITIL practices and helpdesk ticketing systems?

• Yes
• No

05

Please list all active certifications you have that are directly related to this position.

Required Question

Employer Pitt Community College

Address PO Drawer 7007

Greenville, North Carolina, 27835

Phone 252-493-7753

Website http://www.pittcc.edu