Director, Internal Controls & Process Optimization

POSITION SUMMARY The Director, Internal Controls & Process Optimization is responsible for leading the organization's internal controls framework, process governance, and process efficiency initiatives. This role serves as the central point of coordination for internal control activities, ensuring controls are effectively designed, executed, documented, and maintained in an audit-ready state…" /> Director, Internal Controls & Process Optimization @ Discovery Senior Living

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Director, Internal Controls & Process Optimization

Dallas, TX

POSITION SUMMARY The Director, Internal Controls & Process Optimization is responsible for leading the organization's internal controls framework, process governance, and process efficiency initiatives. This role serves as the central point of coordination for internal control activities, ensuring controls are effectively designed, executed, documented, and maintained in an audit-ready state…","html_description":"

POSITION SUMMARY

The Director, Internal Controls & Process Optimization is responsible for leading the organization's internal controls framework, process governance, and process efficiency initiatives. This role serves as the central point of coordination for internal control activities, ensuring controls are effectively designed, executed, documented, and maintained in an audit-ready state while supporting compliance with the requirements of public-company capital partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Own and maintain the Company control matrix and internal controls framework.
• Serve as the primary liaison with control owners across the organization.
• Monitor timely completion of controls and ensure audit-ready evidence and documentation are maintained.
• Coordinate control testing, walkthroughs, remediation activities, and documentation requests.
• Serve as primary liaison with internal audit departments of public-company capital partners.
• Understand partner-specific control requirements, testing schedules, and reporting deadlines.
• Develop and maintain SOPs, process flow diagrams, narratives, risk assessments, and supporting documentation.
• Establish standards for process governance and process documentation.
• Recommend and lead process optimization initiatives that improve efficiency, scalability, consistency, and control effectiveness.
• Identify automation and standardization opportunities across finance and operational functions.
• Own the Newmark offshore relationship and oversee service delivery.
• Monitor SLAs, utilization metrics, service quality, and opportunities to expand and optimize offshore support.
• Promote consistent use of offshore resources across departments and functions.
• Develop dashboards and reporting related to controls, remediation, process performance, and offshore utilization.
• Design and deliver training programs related to internal controls, SOPs, governance requirements, and process changes.
• Support ERP implementations, system enhancements, and business transformation initiatives.
• Prepare executive-level reporting and presentations for leadership on controls, audits, process improvements, and operational metrics.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position does not immediately supervise any employees but might in the future. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and recommending disciplining when necessary if set goals are not met.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field required.
• CPA, CIA, CISA, or comparable professional certification preferred.
• 7+ years of progressive experience in internal controls, internal audit, accounting, finance operations, process improvement, consulting, or related disciplines.
• Experience supporting multi-location organizations and cross-functional business processes.
• Experience with ERP implementations, process transformation initiatives, and outsourced service providers preferred.

Knowledge, Skills and Abilities:

• Strong understanding of governance, risk management, internal controls, and audit methodologies.
• Experience developing control matrices, process documentation, SOPs, and process flow diagrams.
• Excellent project management, facilitation, communication, and stakeholder management skills.
• Ability to influence change and drive accountability without direct authority.
• Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Visio or similar process-mapping tools.
• Strong analytical, organizational, problem-solving, and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

ENVIRONMENTAL ADAPTABILITY

• Occasional travel is required
• Works primarily indoors in a climate controlled setting

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

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We are an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.

If you are selected for employment with Discovery Senior Living, you will also be hired simultaneously by Oasis, a Paychex Company, as you co-employer. Discovery Senior Living is your employer for the purposes of managing the day-to-day operations of the company and the employees. This includes responsibility for the worksite, scheduling of work, safety, and the direction of the individual team members in their positions. Oasis, a Paychex Company, is the co-employer for managing the administrative portion of employment, such as benefits, payroll, and workers' compensation insurance.

Applicants in the State of Maryland; an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and submit to a fine not exceeding $100.

Except for applications submitted within the City of Columbia, South Carolina, applications are active for 30 days but will remain on file for one (1) year. Applications submitted within the city of Columbia, South Carolina will remain active for 30 days but on file for three (3) years.

Applicants seeking reasonable accommodation with the application and/or interview process should contact the hiring manager.

Applicants are subject to a background check for any convictions directly related to the position, its duties and responsibilities. Employment is conditional based upon the results of the background check. Only job-related convictions will be considered and will not automatically disqualify a candidate.

Applications are active for 30 days but will remain on file for one (1) year.

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POSITION SUMMARY

The Director, Internal Controls & Process Optimization is responsible for leading the organization's internal controls framework, process governance, and process efficiency initiatives. This role serves as the central point of coordination for internal control activities, ensuring controls are effectively designed, executed, documented, and maintained in an audit-ready state while supporting compliance with the requirements of public-company capital partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Own and maintain the Company control matrix and internal controls framework.
• Serve as the primary liaison with control owners across the organization.
• Monitor timely completion of controls and ensure audit-ready evidence and documentation are maintained.
• Coordinate control testing, walkthroughs, remediation activities, and documentation requests.
• Serve as primary liaison with internal audit departments of public-company capital partners.
• Understand partner-specific control requirements, testing schedules, and reporting deadlines.
• Develop and maintain SOPs, process flow diagrams, narratives, risk assessments, and supporting documentation.
• Establish standards for process governance and process documentation.
• Recommend and lead process optimization initiatives that improve efficiency, scalability, consistency, and control effectiveness.
• Identify automation and standardization opportunities across finance and operational functions.
• Own the Newmark offshore relationship and oversee service delivery.
• Monitor SLAs, utilization metrics, service quality, and opportunities to expand and optimize offshore support.
• Promote consistent use of offshore resources across departments and functions.
• Develop dashboards and reporting related to controls, remediation, process performance, and offshore utilization.
• Design and deliver training programs related to internal controls, SOPs, governance requirements, and process changes.
• Support ERP implementations, system enhancements, and business transformation initiatives.
• Prepare executive-level reporting and presentations for leadership on controls, audits, process improvements, and operational metrics.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position does not immediately supervise any employees but might in the future. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and recommending disciplining when necessary if set goals are not met.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field required.
• CPA, CIA, CISA, or comparable professional certification preferred.
• 7+ years of progressive experience in internal controls, internal audit, accounting, finance operations, process improvement, consulting, or related disciplines.
• Experience supporting multi-location organizations and cross-functional business processes.
• Experience with ERP implementations, process transformation initiatives, and outsourced service providers preferred.

Knowledge, Skills and Abilities:

• Strong understanding of governance, risk management, internal controls, and audit methodologies.
• Experience developing control matrices, process documentation, SOPs, and process flow diagrams.
• Excellent project management, facilitation, communication, and stakeholder management skills.
• Ability to influence change and drive accountability without direct authority.
• Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Visio or similar process-mapping tools.
• Strong analytical, organizational, problem-solving, and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

ENVIRONMENTAL ADAPTABILITY

• Occasional travel is required
• Works primarily indoors in a climate controlled setting

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

JOB CODE: 1007090

POSITION SUMMARY The Director, Internal Controls & Process Optimization is responsible for leading the organization's internal controls framework, process governance, and process efficiency initiatives. This role serves as the central point of coordination for internal control activities, ensuring controls are effectively designed, executed, documented, and maintained in an audit-ready state…","html_description":"

POSITION SUMMARY

The Director, Internal Controls & Process Optimization is responsible for leading the organization's internal controls framework, process governance, and process efficiency initiatives. This role serves as the central point of coordination for internal control activities, ensuring controls are effectively designed, executed, documented, and maintained in an audit-ready state while supporting compliance with the requirements of public-company capital partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Own and maintain the Company control matrix and internal controls framework.
• Serve as the primary liaison with control owners across the organization.
• Monitor timely completion of controls and ensure audit-ready evidence and documentation are maintained.
• Coordinate control testing, walkthroughs, remediation activities, and documentation requests.
• Serve as primary liaison with internal audit departments of public-company capital partners.
• Understand partner-specific control requirements, testing schedules, and reporting deadlines.
• Develop and maintain SOPs, process flow diagrams, narratives, risk assessments, and supporting documentation.
• Establish standards for process governance and process documentation.
• Recommend and lead process optimization initiatives that improve efficiency, scalability, consistency, and control effectiveness.
• Identify automation and standardization opportunities across finance and operational functions.
• Own the Newmark offshore relationship and oversee service delivery.
• Monitor SLAs, utilization metrics, service quality, and opportunities to expand and optimize offshore support.
• Promote consistent use of offshore resources across departments and functions.
• Develop dashboards and reporting related to controls, remediation, process performance, and offshore utilization.
• Design and deliver training programs related to internal controls, SOPs, governance requirements, and process changes.
• Support ERP implementations, system enhancements, and business transformation initiatives.
• Prepare executive-level reporting and presentations for leadership on controls, audits, process improvements, and operational metrics.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position does not immediately supervise any employees but might in the future. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and recommending disciplining when necessary if set goals are not met.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field required.
• CPA, CIA, CISA, or comparable professional certification preferred.
• 7+ years of progressive experience in internal controls, internal audit, accounting, finance operations, process improvement, consulting, or related disciplines.
• Experience supporting multi-location organizations and cross-functional business processes.
• Experience with ERP implementations, process transformation initiatives, and outsourced service providers preferred.

Knowledge, Skills and Abilities:

• Strong understanding of governance, risk management, internal controls, and audit methodologies.
• Experience developing control matrices, process documentation, SOPs, and process flow diagrams.
• Excellent project management, facilitation, communication, and stakeholder management skills.
• Ability to influence change and drive accountability without direct authority.
• Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Visio or similar process-mapping tools.
• Strong analytical, organizational, problem-solving, and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

ENVIRONMENTAL ADAPTABILITY

• Occasional travel is required
• Works primarily indoors in a climate controlled setting

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

","url":"/job/1037317/director-internal-controls-process-optimization","joblink_url":"https://discovery-senior-living.oasisrecruit.com/job/1037317/director-internal-controls-process-optimization","posted_at":"2026-07-01T12:09:45Z","location":"Dallas, TX","location_info":{"country":"US","address":"","city":"Dallas","state":"TX","zipcode":""},"job_code":"1007090","category":null,"enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":false,"coverletter_upload_enabled?":true,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["Indeed Search","ZipRecruiter Search","Facebook","LinkedIn","Friend/Colleague","Recruiter","Employee Referral","Walk-In","Former Employee","Current Employee"],"disclosure_agreement":"

We are an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.

If you are selected for employment with Discovery Senior Living, you will also be hired simultaneously by Oasis, a Paychex Company, as you co-employer. Discovery Senior Living is your employer for the purposes of managing the day-to-day operations of the company and the employees. This includes responsibility for the worksite, scheduling of work, safety, and the direction of the individual team members in their positions. Oasis, a Paychex Company, is the co-employer for managing the administrative portion of employment, such as benefits, payroll, and workers' compensation insurance.

Applicants in the State of Maryland; an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and submit to a fine not exceeding $100.

Except for applications submitted within the City of Columbia, South Carolina, applications are active for 30 days but will remain on file for one (1) year. Applications submitted within the city of Columbia, South Carolina will remain active for 30 days but on file for three (3) years.

Applicants seeking reasonable accommodation with the application and/or interview process should contact the hiring manager.

Applicants are subject to a background check for any convictions directly related to the position, its duties and responsibilities. Employment is conditional based upon the results of the background check. Only job-related convictions will be considered and will not automatically disqualify a candidate.

Applications are active for 30 days but will remain on file for one (1) year.

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