Director, Inside Safe - E6 DTLA

Role: Director, Inside Safe

Reports to: Senior Director, Interim Housing - Special Projects

Program: 1009-Other Interim Housing

Department: Interim Housing

Location:

E6 DTLA Office - 1625 W. Olympic Blvd., Suite 603, Los Angeles, CA 90015

Las Palmas - 1738 N. Las Palmas Ave. Los Angeles, CA 90028

Dusk Hotel - 7051 Sunset Blvd., Los Angeles, CA 90028

Setting: 100% Onsite

Schedule: Monday - Friday 8:30am - 5pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The Director, Inside Safe is an operational leader responsible for overseeing all aspects of a dual-site motel-based interim housing program funded through the City of Los Angeles Inside Safe Initiative. This role serves as the primary accountability holder for contractual compliance, site operations, staff leadership, and participant outcomes. The Director ensures that services are delivered in alignment with LAHSA program standards, the Inside Safe Scope of Required Services, Housing First principles, trauma-informed care and Harm Reduction framework.

This position is 100% on site and requires the Director to split their time equally or as needed between two Interim Housing locations.

Job Description Essential Duties and Responsibilities:

• Serve as the primary site leader for The Dusk Hotel and Las Palmas Hotel, accountable for all daily operations across both Inside Safe program sites
• Ensure physical sites are safe, well-maintained, and compliant with LAHSA Facility Standards, health codes, and habitability requirements
• Manage motel/hotel operator relationships, including ongoing coordination on room availability, unit conditions, maintenance requests, pest control, and safety concerns
• Maintain comprehensive habitability documentation and proactively advocate with property owners and the City to address site concerns
• Provide on-call coverage for site emergencies as needed
• Monitor and maintain Key Performance Indicators (KPIs), and Scope of Required Services requirements under the Inside Safe program
• Ensure timely and accurate HMIS data entry across all program functions
• Oversee program compliance with LAHSA's Interim Housing Exit and Termination Standards, including documentation of Transition Plans and Exit Summary
• Ensure all exit records are completed with accurate exit destination data;
• Ensure required incident reports are submitted to LAHSA and The Mayor's Office in accordance with contract requirements,
• Coach staff to apply Housing First, Harm Reduction, and Trauma-Informed Care frameworks to every interaction with clients
• Provide crisis intervention when necessary and follow up on all client grievance submissions
• Develop effective, trusting relationships with participants using a client-centered
• Oversee distribution of weekly meal gift cards
• Maintain and enforce emergency response protocols,
• Ensure staff are trained and supported in de-escalation and conflict resolution
• Monitor data quality metrics and provide coaching and corrective action to staff as needed to ensure documentation standards are met
• Provide ongoing supervision, coaching, mentorship, and professional development to all direct and indirect reports
• Cultivate a healthy, inclusive, and supportive team culture that prioritizes psychological safety and staff retention
• Facilitate weekly individual supervision and team meetings
• Lead by example: demonstrate accountability, professionalism, and deep commitment to the mission
• Liaise with LAHSA, the Mayor's Office, city and county departments, law enforcement, housing authorities, and other outside stakeholders
• Ensure implementation of all agency initiatives and alignment of project work with broader agency and departmental strategy
• Communicate effectively and in a timely manner with management, peers, funders, and clients
• Other duties as assigned

Job Description Qualifications:

• High School Diploma or GED or Equivalent

• Minimum two (2) years of supervisory experience

• Strong working knowledge of HMIS (Clarity)

• Skilled in non-violent crisis intervention

• Strong computer skills including all Microsoft Office programs

• Excellent written, verbal, organizational, and presentation skills

• Ability to self-motivate, prioritize effectively, and operate with minimal supervision

• Ability to be on-call for emergencies

• Critical thinking and problem-solving skills

• Detail-oriented with strong time management

Job Description Preferred Qualifications:

• Bachelor's degree

• Experience overseeing multi-site program operations

• Experience with LAHSA funded programs

• Minimum two (2) years of case management experience

• Experience managing government contracts and navigating funder relationships

Job Description Work Environment:

This role operates in a fast-paced, dynamic environment across active motel-based interim housing sites serving individuals who may be navigating mental health challenges, substance use, and trauma simultaneously. The Director must be comfortable working on-site in residential settings, responding to emergencies outside of regular business hours, interfacing with city government partners, LAHSA and motel operators, and pivoting quickly as priorities shift. No two days look the same, and candidates who thrive here are those who lead with steadiness under pressure.

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates