Highlights
Partner with dining, environmental services, maintenance, sales, and campus leadership teams to ensure exceptional service delivery and a seamless resident experience. Qualifications: The Director of Independent Living creates a dynamic community for Independent Living residents by designing wellness and lifestyle programs that encourage socialization and engagement.
Numbers & Facts
| Location | New Albany, Indiana |
| Job Type | Full-time |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1997 |
| Website | http://trilogyhs.com/ |
Description
Responsibilities:
At Trilogy, you’ll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you’re supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive!
Qualifications:
The Director of Independent Living creates a dynamic community for Independent Living residents by designing wellness and lifestyle programs that encourage socialization and engagement. They plan, coordinate, and promote resident events, ensuring participation and improvement through feedback.
Key Responsibilities
- Lead the development and execution of lifestyle, wellness, hospitality, and engagement programs that enhance resident satisfaction, independence, social connection, and overall quality of life.
- Create and coordinate educational, recreational, cultural, wellness, volunteer, and special event programming that delivers a vibrant and engaging Independent Living experience.
- Serve as the primary point of contact for residents and families, fostering strong relationships while identifying opportunities to improve services, satisfaction, and community engagement.
- Oversee resident events, outings, transportation coordination, move-in experiences, orientation activities, and community integration initiatives.
- Partner with dining, environmental services, maintenance, sales, and campus leadership teams to ensure exceptional service delivery and a seamless resident experience.
- Manage resident communications, including newsletters, activity calendars, social media content, and promotional materials that showcase the Independent Living lifestyle.
- Build and maintain relationships with volunteers, community organizations, guest presenters, and external partners to expand resident programming and engagement opportunities.
- Champion resident rights, safety, privacy, and dignity while supporting quality improvement initiatives, regulatory compliance, customer service excellence, and continuous enhancement of the resident experience.
Qualifications
- High School Diploma or GED/HSE or Associates Degree preferred
- 2 or more years experience in hospitality, customer service, event planning, senior living, resident engagement, or a related field, preferred.
- Must maintain all licenses, certifications, and qualifications required to safely transport residents and operate campus vehicles in accordance with applicable state laws and regulations.
About Company
Since 1997, we’ve dedicated ourselves to being the best healthcare company in the Midwest by providing exceptional, comprehensive care to seniors in every community we serve. We operate multiple senior health communities throughout Kentucky, Indiana, Ohio and Michigan. To meet every need of the aging population, we have designed our communities to offer a full range of services, from independent and assisted living, to skilled nursing and rehabilitative services. Whether a resident requires short-term rehabilitative care, or ongoing nursing care, our programs help our residents live the highest quality of life possible.
At Trilogy Health Services, our motto of being compassionately committed to excellence in customer service is evident in everything we do. We believe that our company culture, values, and superior service standards are what define “The Trilogy Difference.†Not only do we provide excellence in customer service to each resident, but we are also committed to serving those around our residents, including our communities and our employees.
The Trilogy culture is built upon our Trilogy Service Standards, which emphasize exceeding customer expectations in all areas, including resident activities and programming, fine dining, family care and employee care to name a few. Each service standard is designed to provide an exceptional service experience, whether you are a Trilogy resident, family member, employee or community member. Cultural Leadership is the driver for our success, and our cultural map that guides us on our journey is our Mission Statement.