Director I, Service Delivery

The Director, Field Service provides leadership and regional governance over inspections and the preventative maintenance program for clients within their territory with particular focus on budgets within the service line and quality output in the field services, including support to the subcontracted preventative maintenance services within the defined region to emphasize quality, timeliness and overall client satisfaction.

Duties/Responsibilities:

• Manage the performance of direct reports to the established key performance indicators (KPIs) and regional objectives such as: gross revenue, profit margins and others defined by executive leadership

• Implement and execute plans to complement the business unit's strategic and operating plan; champion the execution of tactical initiatives within the business unit to maximize the customer experience, growth and durability while optimizing profitability.

• Interact with customers and local, state and federal government employees to resolve customer service concerns; ensure regulatory compliance standards are met

• Maintain consistency among corporate, division, and service line teams through documentation and communication

• Responsible for development and implementation of training for field staff within their territory of Service Delivery teams

• Manage operations to ensure compliance with all standards including environmental, operating, regulatory, safety and ethics

• Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program

• Ensure consistent quality of deliverables by incorporating industry best practices; monitoring project communications such as status reports for clients; and implementing lessons learned into performance management oversight of awarded projects

• Approve & submit weekly required time reports and credit card expenses

• Assist with customer bidding events to maintain current territory and gain additional locations for departmental growth

• Perform QA / QC checks in the field as needed to support the stormwater service line

• Follow through on problems that may compromise effective job performance by using appropriate chain of command

• Demonstrate the mission, vision, and core values of the organization through conduct, behavior, actions, and words

• Maintain positive working relationships and foster cooperative work environment

• Perform other duties as required or assigned, which are reasonably within the scope of duties in this job classification