Director, Hospital Revenue Management

• Oversight of revenue management functions within the purview of over ten hospital facilities, free standing emergency departments, and other outpatient services
• Oversight of revenue management functions for new acquisitions and transitional service agreements implemented.
• Develops and monitors department operations for assigned departments and collaborates with other departments to improve the decrease delays billing for hospital accounts.
• Maintains and monitors the aging of the accounts receivable and takes corrective action when necessary, including ensuring contractual adjustments are applied appropriately and monitors variances to resolution.
• Works closely with the Revenue Management Analytics department to monitor and track performance using standard KPIs to reach target goals.
• Develops and manages comprehensive project plans for implementations of new vendors.
• Establishes and implements policies and procedures for the department as necessary.
• Periodically reviews team member job descriptions and updates as necessary. Keeps team members informed of changes/developments in the department as discussed in the monthly team meetings and implements changes when necessary.
• Manages and supports the implementation of process improvements.
• Provides direct support and assistance to managers, assistant managers, leads, and team members assigned to fully accomplish their assigned duties and responsibilities and coaches where appropriate.
• Provides leadership and strategic direction for the day-to-day patient accounting acute department.
• Measures actual budgetary performance (revenue, expenses, staffing) against standards and ensures variances are within established targets.
• Demonstrates extensive knowledge of hospital billing, accounts receivable management, and cash posting and how it relates to/impacts other Revenue management workflows/departments.
• Demonstrates knowledge and skill in data preparation, analysis, and presentation to maintain effective, efficient, and compliant work environments.
• Facilitates and presents in revenue management meetings.
• Oversees tracking and reporting of productivity for Patient Accounting team members.
• Communicates state and federal legislative changes to the appropriate team members throughout revenue management.
• Works closely with all Revenue management areas and other departments to ensure operational processes are timely.
• Ensures the department operates within the established budget guidelines and justifies any variances in expenses to the Senior Director and AVP of Revenue Management.
• Completes special projects for Revenue management departments as necessary.
• Manages personnel functions, including hiring, work assignments, coaching plans, and disciplinary action.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Ensures revenue management functions are completed with a high degree of quality and accuracy, and all interactions with team members are handled in a positive manner.
• Ensures revenue management quality continues to meet or surpass organization/industry standards.
• Displays competencies in developing efficient and effective solutions to complex business challenges.
• Performs other duties as assigned.
• Maintains professional growth and development through education, programs, lectures. Research and other hospital management tools.

Education/Training.

• High School diploma required. Bachelor’s degree. Business, Healthcare Administration, Finance preferred.
• Associate’s degree and three (3) years of directly related work experience may substitute for Bachelor’s degree (In addition to the requirements listed in the Experience section).
• Ten (10) years of healthcare revenue cycle experience may substitute for Bachelor’s degree (in addition to the requirements listed in the Experience section)

Licensure/Certification

• HFMA or AAHAM certification preferred.

Experience

• Five (5) years of Hospital Revenue Management experience to include three (3) years of leadership experience.
• Knowledge of best practices related to revenue cycle operations.