The American Diabetes Association (ADA) is committed to expanding access to care, advancing health access, improving quality, and achieving better health outcomes for people living with diabetes, prediabetes, and obesity. The Director, Health Access & Quality Operations supports the effective business operations of the Health Access & Quality Department by coordinating planning, budgets, performance reporting, projects, and process improvement. The role works closely with department leadership, Finance, Enterprise Strategy, the Program Management Office (PMO), and other internal partners to ensure priorities, resources, and deliverables are organized and executed effectively. The ideal candidate is an organized, collaborative, and solutions-oriented professional with strong project management, financial, analytical, and communication skills and the ability to manage multiple priorities in a matrixed environment.
Responsibilities
Operations & Planning
- Coordinate departmental planning, priorities, timelines, deliverables, and operational activities.
- Maintain work plans, calendars, tracking tools, and reporting processes.
- Support leadership meetings, planning sessions, and operational reviews.
- Monitor deadlines, dependencies, resource needs, and follow-up actions.
Budget & Performance Management
- Support annual budget development and ongoing budget tracking in partnership with leadership and the Finance Team.
- Monitor expenditures, forecasts, commitments, and budget-to-actual performance.
- Prepare budget reports and identify variances, trends, and items requiring attention.
- Coordinate departmental KPI tracking and maintain dashboards, scorecards, and performance reports.
- Monitor progress against goals and milestones and coordinate follow-up on performance gaps.
Project and Cross-functional Coordination
- Coordinate departmental and cross-functional projects from planning through completion.
- Develop and maintain project plans, timelines, deliverables, risks, issues, and status reports.
- Coordinate information, meetings, decisions, and deliverables across Finance, Enterprise Strategy, PMO, People/HR, Technology/IT, Communications, Data/Analytics, and other internal partners.
- Escalate significant issues, risks, and delays to appropriate leaders.
Process Improvement
- Identify opportunities to improve workflows, efficiency, consistency, and accountability.
- Support process improvement initiatives using data and continuous improvement practices.
- Develop and maintain SOPs, templates, workflows, and operational tools.
Qualifications
- Bachelor's degree in business administration, management, operations, finance, organizational development, or a related field required.
- Minimum 5 years of experience in business operations, project management, program management, administration, or a related field.
- Experience supporting budgets, financial tracking, forecasting, and budget-to-actual reporting.
- Experience coordinating business or operational planning, including priorities, work plans, timelines, and resources.
- Experience coordinating projects with multiple stakeholders, timelines, and deliverables.
- Experience tracking KPIs, performance measures, or operational data.
- Experience working across departments or in a matrixed organization.
- Experience developing management reports, presentations, dashboards, or tracking tools.
- Experience identifying and implementing process or workflow improvements.
Preferred
- PMP, CAPM, or other recognized project management certification.
- Experience with continuous improvement, operational excellence, or business process improvement.
- Experience with project management, business intelligence, dashboarding, or reporting tools.
Skills & Competencies
- Strong organizational, project management, and time-management skills.
- Strong attention to detail, follow-through, and ability to manage multiple priorities.
- Working knowledge of budgeting, financial tracking, and variance reporting.
- Strong analytical and problem-solving skills with the ability to translate information into practical recommendations.
- Strong written, verbal, and presentation skills.
- Ability to collaborate effectively across functions and organizational levels.
- Ability to work independently, exercise sound judgment, and appropriately escalate issues.
- Proficiency with Microsoft Office, particularly Excel and PowerPoint, and familiarity with project management and reporting tools.
- Ability to work effectively in a fast-paced, matrixed environment.
- Commitment to ADA's mission and organizational objectives.
Why Work Here
The American Diabetes Association (ADA) offers a rewarding career working for one of the premier voluntary health organizations in the world supporting people living with diabetes and/or obesity. Our employees consistently say that our mission, culture, work-life balance, and total rewards package are what they like most about working at the ADA. benefits and our culture:
- Industry competitive base pay. Base offers are determined by several factors including but not limited to your relevant work experience, education, certifications, location, internal pay equity, etc.
- A culture of recognition including new hire welcome announcements, service anniversary awards, referral bonuses, monthly All Employee Assembly, appreciation awards
- Generous Paid Time Off, including holidays, vacation days, personal days and sick days
- Comprehensive benefits package including medical, dental, vision, Flexible Spending Accounts (FSA), disability & life insurance, pet insurance, and retirement savings
- Guided by our mission, we provide full diabetes supply coverage through our medical benefits program
- A company focus on offering mental health programs and work/life balance with most of our employees working remote
- Joining our dedicated team affords the gratification of knowing beyond a doubt that you will impact the lives and well-being of millions
About the Organization
The American Diabetes Association (ADA) is the nation's leading voluntary health organization fighting to end diabetes and helping people living with diabetes thrive. Since 1940, we have driven discovery and research to prevent, manage, treat, and ultimately cure diabetes. We advocate for policy changes and improved access to quality care for all people living with diabetes and/or obesity. Through the Obesity Association, a division of the ADA, we are also working to reduce the prevalence of obesity-a leading risk factor for type 2 diabetes.