Director, Global Supply Center Strategy & Growth

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges.

Location: On-site in Carlsbad, CA, Pittsburgh, PA or Waltham, MA. Relocation assistance is NOT provided.

• Must be legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check, which includes a drug screening.

How Will You Make an Impact?

The Director, Global Supply Center Strategy & Growth will serve as the global business leader for Thermo Fisher Scientific's Supply Center channel, with end-to-end accountability for strategy, growth, customer experience and financial performance. This leader will reinvigorate the Supply Center business by translating recent technology investments into a differentiated, scalable customer experience and by tightly aligning Supply Center deployment with commercial strategy, account priorities and market opportunity.

The role owns the Supply Center P&L and leads the global operating model across commercial deployment, technology, marketing, product/program management and business development. The Director will establish the strategy, governance, capabilities and performance management required to accelerate profitable growth, improve utilization of the installed base, expand placement in high-value accounts and make Supply Centers a more powerful component of Thermo Fisher's customer value proposition and commercial ecosystem.

Success requires a general manager mindset, strong commercial judgment, digital and technology fluency, and the ability to build and lead a high-performing global team while influencing sales, marketing, finance, IT/digital, operations, supply chain and business stakeholders across a complex matrixed organization.

What Will You Do?

Own the Global Strategy and P&L

• Own the global Supply Center strategy, multi-year roadmap, annual operating plan and P&L, with clear accountability for revenue growth, profitability, return on invested capital and resource allocation.
• Define where and how Supply Centers create the greatest strategic and economic value across customer segments, geographies, account types and product categories.
• Establish a fact-based portfolio strategy for the installed base, including expansion, optimization, remediation and retirement decisions, and prioritize investment toward the highest-value growth opportunities.
• Build robust business cases for technology, equipment, commercial programs and new capabilities; establish disciplined investment criteria and post-investment performance reviews.

Align Deployment with Commercial Strategy

• Create a global placement and deployment strategy that connects Supply Center investment directly to commercial priorities, strategic accounts, customer workflows, share-of-wallet opportunities and long-term account growth.
• Partner with regional and divisional commercial leaders to integrate Supply Centers into account planning, sales plays, contract strategy and customer value propositions rather than treating placement as a stand-alone program.
• Refine qualification criteria, opportunity scoring, economics and approval governance for new placements and expansions, balancing customer value, growth potential, utilization, working capital and cost-to-serve.
• Equip sales teams with clear targeting, value propositions, playbooks, tools and incentives that increase quality placements, customer adoption and utilization.

Lead Technology, Digital Experience and Adoption

• Own the business roadmap and value realization for Supply Center technology, including the customer and administrator experience, checkout, inventory visibility, replenishment, reporting, analytics and eProcurement/B2B integration.
• Partner with Digital, IT and technology teams to prioritize the roadmap based on customer needs and commercial value, ensure disciplined implementation, and drive adoption of newly deployed capabilities.
• Use data and analytics to improve placement decisions, product assortment, replenishment, utilization, customer engagement and commercial productivity.
• Establish a continuous voice-of-customer and voice-of-sales process to identify friction, measure experience and translate insights into technology and process improvements.

Drive Marketing, Adoption and Channel Growth

• Reposition and relaunch the Supply Center value proposition globally, developing a compelling story for customers and commercial teams around convenience, availability, procurement efficiency, sustainability and workflow productivity.
• Lead integrated marketing and demand-generation programs that increase awareness, qualified opportunities, user registration, adoption, repeat utilization and cross-sell.
• Partner with product management and portfolio teams to optimize assortment strategy and increase penetration of Thermo Fisher brands and relevant workflows within Supply Centers.
• Identify and incubate new business models, partnerships, service concepts and capabilities that strengthen differentiation and expand the economic value of the channel.

Rebuild the Organization and Operating Model

• Assess and redesign the global Supply Center organization and operating model, clarifying roles, decision rights, regional interfaces and accountability across sales, marketing, product/program management and business development.
• Build, lead and develop a high-performing global team with the capabilities required to execute the strategy; attract talent, establish clear goals and create a culture of ownership, speed, customer focus and continuous improvement.
• Create effective governance across Commercial, Marketing, Finance, Digital/IT, Operations, Supply Chain, Customer Service and business/division partners to accelerate decisions and execution.
• Lead change management and commercial enablement required to establish Supply Centers as a strategic growth channel across the organization.

Create a Performance Management System

• Define and manage a global scorecard spanning revenue, growth, gross margin, placement economics, utilization, product turns, inventory productivity, customer adoption, retention, digital engagement and return on investment.
• Build a rigorous operating cadence with regional and functional leaders to review performance, identify root causes, prioritize actions and hold owners accountable for results.
• Use Thermo Fisher Scientific PPI Business System principles to simplify processes, improve speed and quality, and scale best practices globally.

How Will You Get Here?

Education

• Bachelor's degree in business, marketing, life sciences, engineering, supply chain or a related field required.
• MBA or other advanced degree strongly preferred.

Experience

• 10+ years of progressive experience across general management, commercial strategy, sales, marketing, product management, business development, digital commerce or related disciplines in a complex global business.
• Demonstrated ownership of a P&L or significant business portfolio, including strategy, growth, investment decisions, forecasting and financial performance.
• Proven record of building or transforming a commercial channel, business model, customer program or digitally enabled offering and converting strategy into measurable growth.
• Experience leading and developing multi-disciplinary teams and driving results through a global, matrixed organization with significant cross-functional dependencies.
• Life sciences, laboratory products, distribution, eCommerce, on-site inventory, vending/point-of-use solutions or B2B procurement experience strongly preferred.

Knowledge, Skills, Abilities

• General manager mindset with strong commercial and financial acumen; able to connect customer value, revenue growth, margin, working capital and return on investment.
• Strategic thinker who can segment markets, identify growth pools, set investment priorities and translate strategy into executable commercial plans.
• Strong understanding of go-to-market models, enterprise sales, strategic account management, marketing, product management and channel economics.
• Digital and technology fluency, with experience shaping business requirements, prioritizing roadmaps and driving adoption and value realization from technology investments.
• Strong analytical capability and comfort using data to make placement, assortment, investment and performance decisions.
• Exceptional change leader with the ability to reset an operating model, build organizational capability and create accountability through periods of transformation.
• Executive-level communication, influence and stakeholder management skills; able to align senior leaders across functions, businesses and regions without relying on direct authority.
• Customer-centric and externally oriented, with the ability to translate customer workflows and procurement needs into differentiated solutions and commercial value propositions.
• Demonstrated ability to operate with urgency, simplify complexity and deliver results in a dynamic environment.
• Willingness to travel globally as business needs require (~15-20%).

Leadership Expectations

• Model Thermo Fisher Scientific's 4i Values: Integrity, Intensity, Innovation and Involvement.
• Create clarity on strategy and priorities, translate them into measurable commitments, and establish a high-accountability operating rhythm.
• Develop talent and succession depth while building strong partnerships across the enterprise.
• Balance near-term recovery and growth with the long-term capabilities required to create a scalable, differentiated global channel.

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company 401k, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Compensation and Benefits

The salary range estimated for this position based in California is $152,000.00-$205,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards