Position Summary
The Front of House (FOH) Director plays a vital leadership role in delivering Chick-fil-A’s renowned hospitality experience at the Capital Plaza and Dakota Crossing locations. This individual oversees all Front of House operations—including the Front Counter, Drive-Thru, Dining Room, and Third-Party/Delivery channels—to ensure exceptional guest service, operational excellence, and team member engagement. The FOH Director develops, coaches, and empowers the FOH leadership team to achieve performance goals and uphold Chick-fil-A’s mission to “Be the most caring company in the world.”
Key Responsibilities
Leadership & Culture
- Champion Chick-fil-A Capital Plaza and Dakota Crossing’s Vision, Mission, and Values in every guest and team interaction.
- Model servant leadership and create a culture of genuine care, positivity, and teamwork.
- Lead by example, demonstrating professionalism, humility, and consistency under pressure.
- Build an environment of trust and respect among Team Leaders, Team Members, and guests.
Guest Experience & Service Excellence
- Oversee all guest-facing operations, ensuring the highest levels of hospitality, speed, accuracy, and order fulfillment.
- Ensure consistent execution of the Core 4 behaviors, Second-Mile Service, and HEARD guest recovery model.
- Proactively address guest feedback and implement solutions for recurring service issues.
- Partner with the General Manager and Assistant General Manager to monitor guest experience metrics, including order accuracy, speed of service, and satisfaction scores.
- Drive initiatives to improve guest engagement and enhance the in-restaurant and drive-thru experience.
Team Development & Training
- Lead and develop FOH Team Leaders and Team Members through regular coaching, one-on-one check-ins, and performance feedback.
- Partner with the Senior Leadership Team to maintain a strong training culture and onboarding process for FOH roles.
- Promote accountability for team performance, professionalism, and adherence to brand standards.
- Support the recognition and celebration of team achievements and milestones.
- Assist in leadership development and succession planning for future FOH leaders.
Operational Oversight
- Maintain a clean, organized, and guest-ready Front of House environment at all times.
- Oversee daily shift execution, ensuring proper staffing, breaks, and labor management.
- Support scheduling, inventory control, and labor budgeting for FOH operations.
- Partner with Back of House leaders to ensure smooth communication and teamwork across the restaurant.
- Ensure compliance with all health, safety, and food-handling standards.
- Execute required daily safety and operational checks and ensure readiness during all dayparts.
Financial Stewardship
- Manage FOH cost-control measures, including waste, labor, and product utilization.
- Maintain cash-handling procedures, deposits, and register accountability.
- Contribute to the achievement of overall restaurant profitability and performance goals.
Administrative & Communication
- Attend and contribute to leadership meetings.
- Communicate clearly with the General Manager and Operator regarding performance updates, operational issues, and opportunities for improvement.
- Utilize internal communication platforms, including OneClick and iMessage, to share updates and ensure team alignment.
Expectations & Standards
- Uphold Chick-fil-A’s standards for professionalism, punctuality, and appearance.
- Demonstrate a proactive, problem-solving mindset.
- Be available for flexible scheduling, including early mornings, nights, weekends, and holidays as needed.
- Maintain composure in high-pressure situations and lead the team through challenges with positivity.
- Deliver consistent, high-quality results with integrity and intentionality.
Required Qualifications
- Minimum of two years of leadership experience in quick-service, hospitality, or retail operations.
- Open availability, including Saturdays.
- Strong understanding of Chick-fil-A’s service standards and brand culture.
- Excellent interpersonal, coaching, and communication skills.
- Ability to motivate and lead a diverse team in a fast-paced environment.
- Proven track record of delivering high guest satisfaction and strong operational performance.
Preferred Qualifications
- Previous Chick-fil-A leadership or Team Leader experience.
- Familiarity with Chick-fil-A brand standards and values.
- ServSafe Certification is a plus and will eventually be required.
- Experience leading drive-thru or multi-lane operations.
Benefits
- Competitive pay based on experience.
- Performance-based bonuses.
- Leadership development and growth opportunities within the organization.
- Paid training.
- Meals provided during shifts.
- Employee discount.
- Sundays off.
- Ten days of paid time off.
- Additional benefits may be available.
Work Schedule
- Monday through Friday.
- Weekend availability.
- Holiday availability.
- Day shifts.
- Night shifts.
- Overtime as needed.
Compensation
- Salary Range: $60,000 – $80,000 (based on experience).
- Bonus opportunities are tied to training effectiveness and retention metrics.
Work schedule
- Monday to Friday
- Weekend availability
Supplemental pay
- Bonus pay
Benefits
- Health insurance
- Dental insurance
- Life insurance