Front of House Director – Chick-fil-A North Dupont Hwy
Department: Leadership
Reports To: Senior Leadership Team (GM & AGM), Owner/Operator
Location: Chick-fil-A North Dupont Hwy
Hourly Pay Range: $23.00-$26.00
Date Revised: November 2025
Position Summary
The Front of House (FOH) Director plays a vital leadership role in delivering Chick-fil-A’s renowned hospitality experience. This individual oversees all Front of House operations—including the Front Counter, Drive-Thru, Dining Room, and Third-Party/Delivery channels—to ensure exceptional guest service, operational excellence, and team member engagement. The FOH Director develops, coaches, and empowers the FOH leadership team to achieve performance goals and uphold Chick-fil-A’s mission to “Be the most caring company in the world.”
Key Responsibilities
Leadership & Culture
- Champion Chick-fil-A North Dupont Hwy’s Vision, Mission, and Values in every guest and team interaction.
- Model servant leadership and create a culture of genuine care, positivity, and teamwork.
- Lead by example, demonstrating professionalism, humility, and consistency under pressure.
- Build an environment of trust and respect between Team Leaders, team members, and guests.
Guest Experience & Service Excellence
- Oversee all guest-facing operations, ensuring the highest levels of hospitality, speed, accuracy, and order fulfillment.
- Ensure consistent execution of the Core 4 behaviors, 2nd Mile Service, and HEARD guest recovery model.
- Proactively address guest feedback and implement solutions for recurring service issues.
- Partner with the General Manager & Assistant General Manager to monitor guest experience metrics (order accuracy, speed of service, satisfaction scores).
- Drive initiatives to improve guest engagement and enhance the in-restaurant and drive-thru experience.
Team Development & Training
- Lead and develop FOH Team Leaders and Team Members through regular coaching, 1:1 check-ins, and performance feedback.
- Partner with the Senior Leadership Team to maintain a strong training culture and onboarding process for FOH roles.
- Promote accountability for team performance, professionalism, and adherence to brand standards.
- Support the recognition and celebration of team achievements and milestones.
- Assist in leadership development and succession planning for future FOH leaders.
Operational Oversight
- Maintain a clean, organized, and guest-ready Front of House environment at all times.
- Oversee daily shift execution, ensuring proper staffing, breaks, and labor management.
- Support scheduling, inventory control, and labor budgeting for FOH operations.
- Partner with BOH leaders to ensure smooth communication and teamwork across the restaurant.
- Ensure compliance with all health, safety, and food handling standards.
- Execute safe daily critical checks and ensure operational readiness during all dayparts.
Financial Stewardship
- Manage FOH cost control measures including waste, labor, and product utilization.
- Maintain cash handling procedures, deposits, and register accountability.
- Contribute to the achievement of overall restaurant profitability and performance goals.
Administrative & Communication
- Attend and contribute to leadership meetings.
- Communicate clearly with the General Manager and Operator regarding performance updates, operational issues, and opportunities for improvement.
- Utilize internal communication platforms (OneClick, iMessage, etc.) to share updates and ensure team alignment.
Expectations & Standards
- Uphold Chick-fil-A’s standards for professionalism, punctuality, and appearance.
- Demonstrate a proactive, problem-solving mindset.
- Be available for flexible scheduling, including early mornings, nights, weekends, and holidays as needed.
- Maintain composure in high-pressure situations and lead the team through challenges with positivity.
- Deliver consistent, high-quality results with integrity and intentionality.
Required Qualifications
- Minimum 2 years of leadership experience in quick-service, hospitality, or retail operations.
- Open Availability including Saturdays
- Strong understanding of Chick-fil-A’s service standards and brand culture.
- Excellent interpersonal, coaching, and communication skills.
- Ability to motivate and lead a diverse team in a fast-paced environment.
- Proven track record of delivering high guest satisfaction and operational performance.
Preferred Qualifications
- Chick-fil-A leadership or Team Leader experience.
- Familiarity with Chick-fil-A brand standards and values
- ServSafe Certification a plus (will eventually be required).
- Experience leading Drive-Thru or multi-lane operations.
Benefits
- Competitive pay based on experience
- Performance-based bonuses
- Leadership development and growth opportunities within the organization
- Meals provided during shifts
- Sundays off
- Paid time Off (10 days)
Work schedule
- Monday to Friday
- Weekend availability
- Holidays
- Day shift
- Night shift
- Overtime
Benefits
- Paid training
- Other
- Employee discount
- Paid time off