Director Enterprise Business Continuity

Enterprise Business Continuity Division (EBCD) is a resource to help prepare HCA Healthcare to successfully protect patients, employees, communities, and assets in the face of emergencies by providing management with tools and guidance necessary for risk assessment, contingency planning, and disaster recovery. Providing guidance and mentorship to staff members including addressing questions, contributing constructive on-the-job feedback, and training, conducting formal performance evaluations at least annually, serving as a positive role model and assisting in designing and implementing individual career development plans.

This position is incentive eligible.

Do you want to join an organization that invests in you as a Director Enterprise Business Continuity? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Job Summary:

Enterprise Business Continuity Division (EBCD) is a resource to help prepare HCA Healthcare to successfully protect patients, employees, communities, and assets in the face of emergencies by providing management with tools and guidance necessary for risk assessment, contingency planning, and disaster recovery. Our mission will be accomplished by coordinating efforts and improving communication enterprise wide, providing leadership support for the Enterprise Emergency Operations and Business Continuity Planning Council, using technology to standardize and improve efficiency and management reporting.

Responsibilities:

• This role oversees and manages both the Clinical Continuity and Operational Continuity teams under the Business Continuity Division.
• Overseeing the development of all staff members by performing the following:
• Working with department staff to develop department goals and objectives.
• Working with department staff to develop personal goals for continual professional development.
• Monitoring the department’s progress toward goals and objectives and adjusting where necessary.
• Understanding and explaining to staff members the objectives of department projects and each member’s role in those projects.
• Providing guidance and mentorship to staff members including addressing questions, contributing constructive on-the-job feedback, and training, conducting formal performance evaluations at least annually, serving as a positive role model and assisting in designing and implementing individual career development plans.

Clinical Continuity:

• Oversees the development, implementation, testing, education, and maintenance of the enterprise business continuity program by performing Clinical Impact Assessments (CIAs)
• Lead and oversee the clinical downtime program, ensuring effective management and timely resolution of issues
• Develop and execute a comprehensive HCA Enterprise Clinical Downtime Strategy that aligns with the Company’s goals, objectives, and regulatory requirements
• Coordinate and manage the Enterprise Clinical Downtime Council activities by providing project management and recommendations related to clinical downtime initiatives
• Serve as the primary point of contact and SME during clinical downtime incidents, coordinating response efforts and ensuring compliance with response protocols
• Collaborate with cross-functional teams to develop and implement educational curriculum and exercises related to clinical downtime procedures
• Coordinate, problem solve, and manage expectations within all levels of organization. Coordinate and work with Divisions, facilities, multi-disciplinary teams, including clinical and non-clinical staff to develop and implement procedures and programs; this will include traveling to facilities to better understand challenges and successes of the Downtime program.
• Develop and maintain documentation, policies, and procedures related to clinical downtime readiness and response
• Stay informed about industry trends, best practices, and regulatory requirements related to clinical informatics
• Collaborate with BC Operational Continuity Team consistently and often to ensure information, risks, and most importantly missions are aligned.

Operational Continuity:

• Oversees the development, implementation, testing, education, and maintenance of the enterprise business continuity program by performing the following:
• Business impact analysis (BIA)
• Minimum Viable Company (MVC)
• Business continuity strategy development and planning
• Risk evaluation and controls
• Hazard vulnerability assessment (HVA)
• Emergency response and operations
• Healthcare industry, particularly the risks as related to business continuity planning
• Staying informed on Company-wide initiatives (new service lines, acquisitions, reliance on third party vendor applications, etc.) and effectively evaluating the impact of those initiatives on the Company’s business continuity program.
• Partner with business units in support of operational resilience strategies to ensure the Company’s critical business functions can continue in the event of a disruption.
• Working with department contacts to promote EBC and ensure a high level of awareness regarding business continuity planning across the Company as well as appropriate preparedness of personnel during an event or a disaster.
• Staying abreast of general business and economic developments and effectively evaluating the impact of those developments on the Company’s business continuity program.
• Staying informed on regulatory changes, monitoring the business continuity program as it relates to audit and regulatory compliance and working with the business owners to developing a gap analysis and a plan to address any gaps.
• Facilitating the development of standards and helping to ensure business continuity plans are documented and meet those standards.
• Interacting with business unit managers regarding business continuity plans and following up with plan owners to help ensure their needs are being met.
• Serve as the business owner for AssuranceCM, the Company’s enterprise wide externally web-hosted business continuity planning system by performing the following:
• Understanding system capabilities and ensuring the system is used as efficiently as possible
• Overseeing system reporting and understanding the capabilities and limitations
• Maintaining a strong relationship with vendor leadership team and assist HCA product team with negotiating all contracts for service, consulting, and support.
• Conduct regular crisis management exercises to test the effectiveness of the Company’s business continuity plans and identify areas for improvement.
• Demonstrating strong knowledge of all technologies and vendors used to support EBC and overseeing the integration between technologies to ensure efficiency (e.g. AssuranceCM, StormGeo, HCA Alert, HCA CodeReady, etc.).
• Producing compelling presentations and training: develop and deliver clear, cohesive, and skillful communication regarding business continuity and crisis management.
• Overseeing the development of educational materials related to AssuranceCM and business continuity planning and providing these materials to lines of business to support planning efforts.
• Serving as the liaison between HCA Healthcare lines of business (e.g. HealthTrust, Parallon, HCA Lab services, Surgery Ventures, Physician Services, Home Health and Hospice, etc.) and the EEOG (Enterprise Emergency Operations Group) team to ensure emergency management, physical security, and business continuity programs are operating effectively.
• Assisting and supporting lines of business (e.g. HealthTrust, Parallon, HCA Lab services, etc.) regarding the development and execution of emergency preparedness and business continuity planning exercises.
• Serving as the Co-chair of the Emergency Operations and Business Continuity Council, developing Council meeting agendas and driving strategy for the council in conjunction with the Enterprise Preparedness and Emergency Management Division (EMD) team.
• Serving as Co-Lead (Business Continuity representative) of the Clinical Downtime and Recovery Council.
• Continually developing technical knowledge in emergency preparedness and business continuity planning.
• Serving as the EBC team lead when the Enterprise Emergency Operations Center (EEOC) is activated and help with staffing the EEOC 24 hours/day for the duration of a significant clinical or business disruption and/or disaster to support the Divisions and facilities impacted.
• Serving as the backup lead for EEOC operations should the Emergency Operations team be unavailable for any reason.
• Facilitate and support the formal after-action review process following any major event that creates a significant clinical or business disruption.
• Working closely with EMD Directors to ensure all department playbooks are up-to-date and available to our Division and facility teams.
• Overseeing updates to web sites (e.g. Share Point and Company intranet sites) that house EBCP training and educational content.
• Collaborate with BC Clinical Continuity Team and CSG Downtime Team consistently and often to ensure information, risks, and most importantly missions are aligned.
• Assisting the VP and AVP of Emergency Operations with other projects.

Professional Skills:

• Excellent verbal and written communication skills
• Superior client service and business development skills
• Ability to work across department lines to accomplish Enterprise Business Continuity goals and objectives
• Ability to work independently and at a consistent pace
• Proficient with Microsoft Office suite (Outlook, Excel, Word and PowerPoint)
• Excellent program management, prioritization, and organizational skills.
• Ability to lead a team and delegate where appropriate.
• Proactive and detail oriented
• Strong work ethic

Education/Experience:

• More than 7 years’ experience (healthcare preferred)
• BCP certification (e.g. CBCP or MBCP) or equivalent preferred
• College graduate, master’s degree in business or healthcare administration preferred
• Understanding of business continuity planning, emergency management, and disaster recovery assessments
• Prior experience in Business Continuity, Risk Management, Business Recovery, and/or Disaster Recovery
• FEMA Certifications (ICS 100,200,700,800), preferred
• Ability to be on-call during non-office hours to respond and support the Enterprise Emergency Operations Center (EEOC) during any event that has a clinical or business impact
• Ability to travel up to 25%

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Enterprise Business Continuity opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.