POSITION TITLE: Director - DC Operations
DIRECT REPORTS: Manages a team of Operations Managers and up to 175 total associates across 4 shifts
Get to Know the Role:
Lead the operational, financial and cultural launch of a $40M, state-of-the-art automated Omni-Channel Distribution Center. As a greenfield startup, you will directly participate in building setup, systems installation, local leadership hiring and strategic site decisions. Once live, this facility will join AEO's North American network-which processes 65,000 orders daily and serves 1,000+ stores across 81 countries-holding full P&L and operational accountability for all fulfillment, reverse logistics and support functions.
This role demands a visible, culture-first leader who thrives in a startup environment, driving success through frontline engagement, strong team delegation and maximum utilization of advanced automation to hit SLA and cost targets.
What You'll Do:
Startup Strategy & Site Launch
- Direct the site startup phase, overseeing facility setup, installation and integration of automated systems and local operational strategy
- Recruit, hire and onboard a cohesive leadership team and foundational support staff to drive site readiness
- Make critical, localized decisions on site policies, workflows and vendor partnerships to ensure a seamless launch
People Leadership & Engagement
- Serve as the visible site leader, prioritizing daily frontline engagement from day one to establish retention, morale and performance
- Mentor your leadership team, delegating authority to empower managers to make decisions and solve operational challenges independently
- Communicate clear site strategy, set shift priorities and cultivate an "Employer of Choice" culture across all shifts
Operational Excellence & Automation
- Lead operations across a highly automated facility, maximizing material handling technology to hit speed and efficiency goals post-launch
- Support peak staffing, workflow execution and support function alignment (HR, LP, IT, Maintenance) to consistently meet or exceed SLAs and Cost Per Unit (CPU) targets
- Maintain a safe, secure and respectful working environment across the site
Fiscal Responsibility & Strategy
- Manage the site P&L and operational budget to achieve cost targets and maximize ROI on the $40M facility investment
- Develop long-term labor models, site expansion plans and continuous improvement strategies alongside vendor and engineering partners
What You Bring:
- Leadership Style: People-first, visible and adaptable. Proven ability to thrive in a fast-paced startup environment, build teams and hold leaders accountable
- Experience: 10-15 years of progressive leadership in large-scale retail, DTC or Omni-Channel distribution centers, including startup or greenfield facility launch experience
- Technical Mastery: Hands-on experience overseeing site automation installations and directing operations within modern, highly automated facilities; deep expertise in SLA delivery and production flow
- Financial & Strategic Acumen: Proven track record managing $50M+ operating budgets and major capital investments
- Education & Travel: Bachelor's degree in Supply Chain, Business, Engineering, or equivalent experience; Willingness to travel as needed
Perks: Why You'll Love it Here
- Generous Associate Discount: Treat yourself to the best our brands offer!
- Casual Dress Code: Come as you are (and stay comfy)
- Company Events: Exciting company-wide events you won't want to miss!
Pay/Benefits Information:
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits
- Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here
- AEO may also provide discretionary bonuses and other incentives at its discretion
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