Director, Data Operations & Delivery

JOB TITLE:

LOCATION & SCHEDULE:

COMPENSATION:

As  part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

This role requires Associates work from a North American Hub Location: Vancouver, WA | Los Angeles, CA

Why This Role Matters:

The Director, Data Operations & Delivery enables effective execution of the Data & AI organization’s priorities by bringing together program and project management, operational excellence, portfolio management, organizational metrics, and executive communications.

This role partners closely with Data & AI leadership to translate strategic priorities into actionable plans, establish consistent ways of working, improve operational effectiveness, and provide visibility into progress, risks, and business impact. The role leads a team of program/project management and communications professionals and works across a complex, global, matrixed organization to drive alignment and execution.

You Will:

Leadership & Organizational Effectiveness

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Lead, develop, and inspire a team responsible for program/project management, delivery, organizational metrics, and communications.
• Translate Data & AI priorities into actionable operating plans, objectives, and execution roadmaps.
• Establish effective operating rhythms, governance, and accountability across the organization.
• Partner with Data & AI leadership to advance organizational priorities and identify opportunities to improve effectiveness, efficiency, and ways of working.

Data Operations, Portfolio & Delivery

• Establish scalable processes, standards, and ways of working that improve the efficiency and consistency of Data & AI operations.
• Define operational data management and service management practices, including processes, controls, performance measures, and issue management.
• Partner with Data & AI leadership to maintain a portfolio aligned to enterprise strategy and business priorities.
• Provide visibility into portfolio health, priorities, progress, risks, dependencies, and resource needs through dashboards, metrics, and regular leadership updates.
• Coordinate delivery of high-priority strategic initiatives, ensuring clear objectives, milestones, owners, and measures of success.
• Identify delivery risks, dependencies, and resource constraints and facilitate resolution across teams.
• Promote consistent program and project management practices across the Data & AI organization.
• Support prioritization and trade-off decisions by providing leaders with clear data and insights on capacity, timing, investment, and expected outcomes.

Organizational Metrics & Executive Communications

• Develop and maintain organizational metrics, dashboards, and reporting that measure progress against strategic priorities, operational performance, and business outcomes.
• Analyze trends and performance information to identify opportunities, risks, and areas requiring leadership attention.
• Develop executive presentations, business reviews, leadership updates, and organizational communications.
• Translate complex data, technology, and delivery information into clear, concise messages for senior leaders and broader stakeholders.
• Communicate organizational priorities, accomplishments, challenges, and business impact.
• Facilitate leadership decision-making by bringing together critical stakeholders, information, and recommendations.

Cross-Functional Partnership

• Build strong relationships across Data & AI, Technology, business units, corporate functions, and other enterprise stakeholders.
• Connect teams and initiatives to improve alignment, transparency, and execution.
• Influence outcomes across organizational boundaries and help resolve issues that span multiple teams.
• Promote a culture of accountability, collaboration, continuous improvement, and results.

Your Experience Should Include:

• ​Bachelor’s degree in business, technology, or related fields
• 7+ years of progressive experience in program management, operations, strategy execution, data/technology delivery, organizational effectiveness, or a related discipline.
• Experience implementing scalable team processes. 
• Experience building executive communications. 
• Experience building business and technology strategy plans.
• Experience managing complex, cross-functional programs or portfolios within a large, matrixed organization.
• Experience leading and developing teams, with the ability to influence effectively across organizational boundaries.
• Familiarity with data and technology environments and the ability to translate between technical teams and business stakeholders.
• Demonstrated experience developing operating processes, governance, metrics, and reporting mechanisms.
• Strong executive communication, presentation, analytical, organizational, and stakeholder management skills.
• Ability to manage competing priorities, navigate ambiguity, and drive execution in a fast-paced environment.
• Experience working across global teams and diverse stakeholder groups preferred.

Salary Range: $134,200-$209,688

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

Does this sound like you? Want to join an organization that values Quality, Efficiency, Responsibility, Mutuality, and Freedom? Apply today to be considered and join us to advance our mission to create A BETTER WORLD FOR PETS.

What We Offer You: 

• Competitive salary with paid time off & holidays so you can spend time with the people you love.

• Medical, dental, and vision insurance for you and your loved ones.

• Fertility and family-building assistance.

• Paid Parental leave.

• Practice Paid Basic Life Insurance.

• Practice Paid Short- and Long-Term Disability.

• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.

• Commuter Benefits.

• Legal Plan.

• Health Savings Account & Flexible Spending Account.

• Mental health support and resources.

• Paid Volunteering.

• Optimum Wellness Plans® for up to three pets.

• Continuing Education allowance & MED hours for eligible positions.

• Student Debt Relief (for full-time DVMs).

• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations:

• Ability to work at a computer for long periods of time.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• The noise level in the work environment is normally moderate.

• Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.