Who We Are
Netrality Data Centers is a growing private-equity backed owner-operator of strategic interconnection properties. With eighteen premier data centers located in six metropolitan markets, Netrality continues to acquire strategic network interconnection data centers and develop Meet Me Rooms (MMRs) and wholesale data center space within those properties to offer the highest quality and most robust direct network interconnections in the market.
Netrality offers comprehensive and competitive benefits to our employees, notably:
Who We Need
The Director of Data Center Operations has overall responsibility for the operations side of the property's Meet Me Room business, including all related infrastructure throughout the building. This position offers the opportunity to work closely with the leadership of our Property Management and Data Center Operations teams.
Netrality is a close-knit team of A-players. This is an opportunity for the right person to establish efficiencies and best practice enterprise-wide, with the potential for growth of the function over time.
Description of Responsibilities
Staffing
Train and manage security personnel, as required, in conjunction with the building's Property Manager and outside security vendor
Coordinate scheduling and ensure necessary coverage (including staff "on call")
Meet customer requirements for scheduling and supervising out-of-hours access for outside plant cable pulls into the building (ECS restrictions).
Provisioning
Install all new power circuits
Perform cable size and voltage drop calculations to determine adequate DC cabling.
Install (or coordinate customer installation of) all homeruns between customer cabinet/cage and Meet Me Room (MMR)
Install customer racks and cable management in customer cages.
Provision and inventory all MMR RUs, install all FDPs according to provisioning plan, port fiber cables to FDPs in the MMR, and terminate customer fiber cables,
Install (directly and with in-house technical staff) all cross connects
Perform all labeling as required on FDPs, BDFBs, cables, and cross connects.
Provision and inventory all new POEs. Assign and tag all innerducts for customers to pull cables into.
Track and inventory all cross connects in the MMR
Initiate, open, close and lifecycle manage service tickets (cases), for all work undertaken in response to customer requests.
Ability to customize salesforce.com to meet requirements of ordering, billing, and tracking of critical data.
Ensure customer and contractor insurance requirements are met and maintained.
Design, install and manage riser infrastructure and cable facilities to provide base building tenants' connectivity to the data center.
Install and maintain in-building corporate IP telecommunication system, and recommend improvements/additions.
Customer Service
Inspect all customer connections prior to placing equipment in service.
Lace, dress all customer cables to maintain orderly facility growth.
Supervise and provide direction to all installation contractors ensuring construction is commensurate with building guidelines.
Oversee the delivery of all technical support services, including Remote Hands, troubleshooting, etc.
Receive and coordinate storage, movement, and deployment of customer equipment delivered to site on behalf of remote customers.
Establish and enforce appropriate benchmarks for customer service response times
Ensure overall customer satisfaction for the life of the relationship
Storage and removal of trash from customer installations. Box breakdown, trash consolidation, relocation, work with building for disposal.
Create orientation materials for new customers.
Maintain action item register for ongoing operational issues and report status of issues to MMR ownership weekly.
Capacity Management
Labeling standards
Establish and maintain naming/numbering scheme for cabinets, racks and panels to facilitate assignment and inventory requirements.
Maintain complete inventory of all customer homeruns and cross connects, including origin and destination ports
Track power allocation and utilization, and provide feedback to the sales team regarding available power capacity
Maintain complete inventory of, and allocate all new POEs and riser innerducts.
Create, manage and maintain visual inventory of all data center colo space, and MMR rack and panel capacity
Equipment Maintenance
Create and maintain equipment maintenance schedules and logs
Determine and maintain optimal setpoints/parameters for all infrastructure equipment
Oversee any non-routine equipment repairs, replacements, upgrades, etc., as needed
Select vendors, negotiate and execute contracts for building and site repairs and renovations.
Understand base building systems and impacts on data center operations.
Monitor all equipment status via integrated building management system and respond appropriately to alarm situations.
Perform routine visual inspections of all equipment to ensure efficient functionality, and to meet any required schedules.
Security
Create procedure and documentation for data center sign-in process
Oversee security personnel and enforce protocols
Maintain and monitor access card and security camera systems to prevent unauthorized facility access
Install and commission security cameras and administer security system.
Manage and maintain all authorized customer access lists.
Maintain cabinet access codes and program new codes for new customers.
Disaster Recovery
Oversee execution of DR plans during and immediately following all emergencies
Coordinate MMR DR plan with building ownership crisis plan.
Standards
Identify and recommend any other helpful certifications
Manage ongoing compliance requirements for all certification programs
Energy Efficiency
Work with local jurisdictions/utilities and other entities to obtain incentive funds for efficiency projects
Operating Supplies
Establish baseline inventory of tools, supplies, equipment and consumables.
Evaluate multiple vendor equipment specifications.
Obtain quotes for required materials.
Establish and perform purchase order process to obtain materials from suppliers.
Maintain supplier relationships and negotiate any supply contracts as appropriate
Sales Support / Pre-sales engineering
Provide feedback regarding acceptable contract terms
Provide design services to customers for cage layout, rack and cable management components, fiber optic cables, and network equipment including fuse/breaker panels, and fiber distribution panels (FDP's).
Provide input to order forms, auto-responses, notification emails, etc.
Life-cycle management of customer relationship.
Budgeting / Accounting
Maintain annual capital budget
Review, approve, and code all vendor invoices
Ensure that all expenditures are consistent with approved budgets
Assist accounting manager with all billing/collection issues
Regular financial reporting and updates to corporate accounting and building ownership.
Reconcile billed services against services ordered by and provided to customers.
Capital Projects
Assist ownership with the planning and implementation of major infrastructure additions (e.g. new central generator plant)
Thrive in a face-paced environment, managing competing priorities.
Be curious and inquisitive about understanding and improving business processes.
Be a team player with the ability to work and communicate across a variety of business units, data center operations, and management levels.
Provide ad-hoc support on special projects as requested.
Communicate regularly with management and various business units.
Position Requirements and Desired Skills