Director, Customer Success

Description

Chips Talk, We Listen

proteanTecs is a pioneering startup that"s giving advanced electronics the power to report on their own health. In a digital world built for autonomous driving, cloud computing, and AI, we depend on computing systems daily. But how can we guarantee their safety, reliability and functionality? proteanTecs is the first-ever company to provide visibility into next-gen chips while they are operating, based on the power of on-chip monitoring, machine learning, and data analytics.

Here at proteanTecs, you"ll be part of a team that"s unlocking deep insights to make electronics more reliable, efficient, and high-quality. We"re trusted by industry leaders in data centers, automotive, communications, and consumer devices - we work with the world"s largest and most notable companies in tech.

Why proteanTecs is a great place to work:

Fast-paced and impactful: We"re a mission-driven startup, so you"ll tackle new challenges daily, wear many hats, and see your work directly influence the future of electronics.

Supportive company culture: Learn from the best. Our 200+ team members are experts in their field with a proven track record of success, and they"re committed to fostering a collaborative and supportive work environment.

International presence: We"re a multinational company with a diverse team across multiple locations around the globe. You"ll collaborate on projects with international impact, gaining a global perspective of the tech industry.

Work with industry leaders: Our solutions are used by the biggest names in tech. You"ll be part of the team creating the next generation of groundbreaking products.

Cutting-edge playground: We use the latest machine learning, platforms, and tools to push boundaries and achieve breakthroughs.

Real-world impact: Our work keeps data centers, cars, and other critical systems running smoothly. Your work will directly contribute to safer, more reliable electronics.

We are here for the win: Backed by industry veterans and leading investors, we offer a stable and secure work environment with plenty of room for growth.

We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies.

The ideal candidate is someone who brings both technical depth and executive presence to every interaction. You will lead a team of application engineers (with backgrounds in Physical Design) and own the end-to-end customer experience at our most strategic account.

Position location: Our offices in Santa Clara

Requirements

• 8+ years of experience in the semiconductor industry - Physical Design (PD) and/or Design Verification (DV) background strongly preferred
• Proven experience managing and leading technical teams
• Track record of owning and growing strategic customer relationships at large semiconductor companies or hyperscalers
• Ability to operate at both the technical and executive level - equally comfortable in a design review and a business QBR
• Strong communication, presentation, and interpersonal skills

Responsibilities

• Lead and grow a team of Customer Success / Application Engineers with PD backgrounds
• Own the technical relationship with key strategic accounts - serve as the senior point of contact and trusted advisor
• Drive customer onboarding, adoption, and long-term success with proteanTecs" product
• Identify expansion opportunities within existing accounts and partner with the sales team to drive growth
• Translate complex technical challenges into actionable solutions, working closely with product and R&D teams
• Build and maintain executive-level relationships at customer organizations
• Define and track KPIs for customer health, satisfaction, and retention
• Represent the voice of the customer internally - influence product roadmap and prioritization
• Manage cross-functional engagements including FAE, Sales, Business Development, Marketing, and R&D
• Travel to customer sites as required (domestic and international, up to 20%)