Director, Corporate Security and Business Continuity - Boston, MA

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Director, Corporate Security & Business Continuity leverages a strategic approach to threat management, physical plant security technology, providing consistent, scalable solutions that meet Corporate Security standards and the needs of the business for Optum Massachusetts. The position will be responsible for developing, implementing and managing comprehensive programs to ensure the safety and security of the workplace and the continuity of the business operations. The Director, Corporate Security & Business Continuity must be able to demonstrate their ability to leverage relationships, data, technology, and automation to deliver success. This position will be the Business Continuity Lead for Optum Massachusetts. Functions of this role include updating the Business Continuity Plan (BCP), Execution of the BCP during an emergency event and possess the authority to leverage resources within the organization during an event.

Primary Responsibilities:

Corporate Security:

• Working with the East Regional Security team, plans, develops and executes the Optum Massachusetts security strategy

• Acts as the primary point of contact for all security and safety matters across Optum MA

• Supports the delivery of security solutions that meet the needs of the business through engagement with leaders and subject matter experts

• Provide direct support to Optum MA leaders to include:

• Maintaining a centralized security database for all employees

• Managing intrusion alarm schedules, emergency contacts and user codes using several cloud-based platforms

• Troubleshooting activated intrusion alarms at all practice sites

• Coordinating service and maintenance of electronic access control and intrusion alarm systems

• Coordinating installation, additions, upgrades and decommissioning of systems

• Coordinating security preventative maintenance for electronic access control systems, and intrusion alarm systems

• Contacting service vendors as necessary and follows work to completion/

• Maintaining inventory of systems and equipment by location

• Following all Security and Emergency response policies and procedures and contributes to policy/procedure updates of such policies when requested

• Responsible for planning, implementing, and overseeing workplace and safety initiatives to be compliant with Optum/UHG security policies and standards

• Advises and educates Optum Massachusetts employees on various safety related topics

• Collaborates with other departments to conduct regular risk assessments and audits to identify potential hazards and vulnerabilities and responsible for planning and implementing improvements

• Leverages relationship with HR to achieve optimal outcomes in employee relations matters

• Collaborates with team members on budgeting and allocating funds for workplace and safety initiatives

• Effectively plans for and implements physical security enhancements and other workplace security projects and initiatives

• Delivers effective security solutions that meet the needs of the business not limited to:

• Security awareness and training

• Security system details or changes

• Badge creation and access

• Security incident reporting, root cause analysis and performance metric analysis

• Partners with business leadership to understand business operations and objectives, socializes Workplace Security Programs, and ensures business leaders are informed of Corporate Security resources, expertise, and guidance

• Provides business leadership with security incident reporting metrics and actionable data and develops an understanding of business leadership perspective related to security opportunities

• Facilitates the delivery of security solutions that meet the needs of the business through alignment with business leadership, engagement with Corporate Security program leads and subject matter experts

• Provides business leadership with interpretation of capital and operating expense impact related to onsite physical security enhancements, security awareness, and proactive security training

• Provides quality assurance of security programs through maintaining solid business leadership relationships, continuing to seek business perspectives, providing routine reporting of security incidents, identifying material trends, and introducing new and updated workplace security solutions

• Champions physical security, security awareness, and proactive security training initiatives by ensuring execution of strategy in collaboration with Corporate Security program leads and other internal stakeholders

• Partners with Corporate Security program leads to ensure site-level application of enterprise policies, standards, and specifications

Business Continuity Planning/Enterprise Resilience:

• Working with the UHG Global Security Operations Center (GSOC) and Crisis Management Team, plans and executes the Optum Massachusetts Site Emergency Response plan, Business Continuity Plan, Disaster Recovery, and plan response to Public Health Emergencies. Is the liaison between the corporate GSOC/Crisis Management teams and the local response teams during an emergency
• This position will be the Business Continuity Lead for Optum Massachusetts. Functions of this role include updating the Business Continuity Plan (BCP), Execution of the BCP during an event and possesses the authority to leverage resources within the organization during an event
• Creates and Manages the Business Recovery Team (Incident Command Team (ICT during incidents
• Is responsible to conduct the annual BCP exercises and maintain related certification
• Works with the various Optum Massachusetts Process Owners and Alternates to ensure business continuity planning for each location or service area are kept up to date

Crisis Management:

• Lead the response to workplace emergencies, including natural disasters, accidents, and security incidents
• Serve as the primary point of contact for emergency response and crisis communication
• Develop and implement crisis communication plans to ensure timely and accurate information dissemination
• Conduct post-incident reviews to identify lessons learned and improve future responses

Payment Card Industry (PCI) Compliance:

• Is the key contact between Optum Massachusetts and Optum to Manage the PCI process and work with key Optum Massachusetts stakeholders to achieve and maintain compliance with PCI Data Security Standards
• Works with Optum to maintain the Optum Massachusetts Payment Card Processing Data Flow Document and ensures it stays up to date
• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in occupational health and safety, Security Management, Business Administration, or a related field or relevant experience
• 10+ years of experience in customer service with at least two (2) years in facility or security operations and maintenance
• Experience in a multi-site healthcare facility setting
• Competence in MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Self-starter that demonstrates accountability and ownership of their work, capable of precisely communicating by providing relevant information to different levels of leadership and cross functional groups through appropriate communication channels, and a team player willing to freely share knowledge, resources, and information
• Demonstrated ability to prioritize and organize various work priorities
• Demonstrated ability to solve problems and collaborate with cross-functional teams
• Demonstrated ability to effectively deal with moderate levels of ambiguity - can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty

Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

Preferred Qualifications:

• Professional certifications such as Certified Safety Professional (CSP), Certified Professional (CPP), or Certified Business Continuity Professional (CBCP)
• 1+ yearS of experience with service coordination for intrusion alarm, electronic access control, or physical lock systems

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.