Director, Construction Claims

Description

Company Description

Job Description

Core Responsibilities

Business Development, Leadership, Strategic Planning

• Responsible for supporting assigned MD in meeting or exceeding the defined annual budget for the entire practice area/practice division (including revenue generation, overall utilization of assigned resources, and execution of profitable engagement work streams that may be either qualitative or quantitative in nature.)
• Responsible for supporting development of new accounts and retaining and expanding existing engagements within the practice area to achieve sales goals
• Effectively delegate assignments to assigned direct reports, instruct and monitor progress, and ensure work product is consistently high quality
• Supports MD in monitoring relevant data such as utilization, Accounts Receivable, discretionary spending, etc.
• Develop and foster relationships with decision makers within existing key/strategic accounts and cross-sell other service areas
• Meet or exceed defined individual average utilization goals (and incorporating consideration of individual revenue targets) as set forth by company leadership
• Directly manage, mentor and develop a team of direct reports focused on attracting, placing, and growing the assigned practice team members, with emphasis on creating a team and culture that is empowered to execute
• Responsible for learning business development methodology and for being active in efforts to individually generate incremental revenue
• Lead team of assigned staff members to establish and drive towards defined objectives and key results (OKRs).
• Identify potential new market segments and alert MD for evaluations and consideration
• Travel as necessary to support client, employee, and leadership needs.
• Establish quality control of service delivery, maintaining an excellent reputation of quality and lead and manage in a manner that assists with rapid resolution of any client, team member or operational challenges.

Operations

• Lead and manage in support of strategic plans that align with the organization’s vision and defined business objectives
• Responsible for leading and managing in alignment with the development of the overall practice in achieving profit objectives
• Support construction of strong cross-functional teams to achieve success in shared goals, understanding that multiple perspectives and talents build stronger teams and results
• Manage assigned projects consistent with contracts and proactively alert assigned MD to any potential challenges or issues
• Ensure compliance of operations with all local, state and Federal (and International, if applicable) regulations, as well as compliance with company policy
• Ensure consistent high quality on deliverables for the practice
• Other duties as assigned

Qualifications & Competencies

• Bachelor's degree and 12 years of related experience or a Master's degree and 8 years of related experience, and at least 5 years in management capacity.
• Previous deposition or testimony experience highly preferred
• Proactively take steps to begin individual revenue generation
• Proven track record of customer relationship management and staff management and development
• Demonstrated leadership skills 

Knowledge & Skills

• Experience in providing reliable work product review for technical deliverables
• Able to communicate effectively (written and verbal) with co-workers, clients, subcontractors, and vendors
• Able to provide oversight and direction to assigned staff
• Strong leadership, communication and organizational skills
• Strong analytical and problem-solving skills
• Proven emotional intelligence to work effectively with a wide variety of individuals at all levels, both internally and externally
• Able to perform complex tasks and handle multiple priorities and the ability to perform exceptionally under high stress conditions
• Knowledge of computer operations and standard software packages (word processing, spreadsheets, Adobe) required