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Director, Client Services

Superfly

New York

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JOB DETAILS
SKILLS
Budgeting, Business Development, Communication Skills, Computer Skills, Consumer Branding, Consumer Marketing, Customer Relations, Customer Support/Service, Digital Media, Establish Priorities, Google Apps, Leadership, Marketing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Outbound Marketing, Presentation/Verbal Skills, Project/Program Coordination, Project/Program Management, Recruiting Strategy, Sales Management, Social Networking, Team Player, Thought Leadership, Time Management, Track Customer Issues, Writing Skills
LOCATION
New York
POSTED
1 day ago

The Director, Client Services is our Superfly agent and the main point of contact to ensure that we exceed our clients’ expectations, and that our client relationships reflect Superfly’s core values.  He/she will establish role responsibilities of the team to manage client projects and activations and be responsible for team interaction with our clients and brands.  The Director will effectively communicate key account information to the team, Executives and Partners.  We are currently open to both Director and Senior Director levels of experience.

Here’s what you’ll do:

  • Manage multiple clients / brands and their business
  • Manage day-to-day client relationships, and at a senior level, be responsible for organic growth 
  • Oversee client needs, staffing, strategy, quality of work, and budgeting
  • Develop and oversee turnkey, multi-discipline marketing programs from start to finish
  • Responsible for presenting internal and external reports such as briefs and event re-caps
  • Provide leadership and contribute to the development of the client services team  
  • Manage, support, and hold accountable our team of program managers and coordinators in cross department functions
  • Oversee vendors and independent contractors for events (securing, contracting and payment)
  • Serve as a liaison between the client and any program partnerships
  • Collaborate with internal teams (Strategy, Programming, Creative and Operations)
  • Contribute to new business development and thought leadership opportunities


The Director, Client Services is our Superfly agent and the main point of contact to ensure that we exceed our clients’ expectations, and that our client relationships reflect Superfly’s core values.  He/she will establish role responsibilities of the team to manage client projects and activations and be responsible for team interaction with our clients and brands.  The Director will effectively communicate key account information to the team, Executives and Partners.  We are currently open to both Director and Senior Director levels of experience.

Here’s what you’ll do:

  • Manage multiple clients / brands and their business
  • Manage day-to-day client relationships, and at a senior level, be responsible for organic growth 
  • Oversee client needs, staffing, strategy, quality of work, and budgeting
  • Develop and oversee turnkey, multi-discipline marketing programs from start to finish
  • Responsible for presenting internal and external reports such as briefs and event re-caps
  • Provide leadership and contribute to the development of the client services team  
  • Manage, support, and hold accountable our team of program managers and coordinators in cross department functions
  • Oversee vendors and independent contractors for events (securing, contracting and payment)
  • Serve as a liaison between the client and any program partnerships
  • Collaborate with internal teams (Strategy, Programming, Creative and Operations)
  • Contribute to new business development and thought leadership opportunities


Your strengths include:

  • Letting people know you are on their side
  • Tapping into your creativity
  • Being resourceful and detail-oriented.  You get stuff done!
  • Multi-tasking and prioritizing with ease in a fast-paced, deadline-driven environment
  • Communication – must have strong skills, both verbal and written
  • Strong understanding of digital media and social networking applications
  • Computer skills, we’re talking Word, Excel, PowerPoint, and Google Apps for business
  • You thrive in and contribute to a positive, collaborative and fun work environment!

Your experience:

  • 5+ years consumer marketing experience, experiential marketing events specifically
  • College degree, preferably in marketing
  • Agency experience and strong client contacts a plus 


Skills & Requirements

Your strengths include:

  • Letting people know you are on their side
  • Tapping into your creativity
  • Being resourceful and detail-oriented.  You get stuff done!
  • Multi-tasking and prioritizing with ease in a fast-paced, deadline-driven environment
  • Communication – must have strong skills, both verbal and written
  • Strong understanding of digital media and social networking applications
  • Computer skills, we’re talking Word, Excel, PowerPoint, and Google Apps for business
  • You thrive in and contribute to a positive, collaborative and fun work environment!

Your experience:

  • 5+ years consumer marketing experience, experiential marketing events specifically
  • College degree, preferably in marketing
  • Agency experience and strong client contacts a plus 

About the Company

S

Superfly