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Director - Client Engagement, Contract Validation

Norstella

  • Remote
  • 4 days ago
  • Remote
  • Full-time

Highlights

All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law. This role will provide thought leadership in contract compliance and rebate management to our external customers and to our product and services teams to ensure our offerings provide the optimal experience and outcomes to our customers.

Numbers & Facts

LocationRemote (
Remote
)
Job TypeFull-time

Description

Description

Description

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.  
  • Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:   
  • Accelerate the drug development cycle  
  • Assess competition and bring the right drugs to market   
  • Make data driven commercial and financial decisions  
  • Match and recruit patients for clinical trials  
  • Identify and address barriers to therapies 
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence.  Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.  

About the Role 

The Director of Client Engagement, Contract Validation will serve as the primary client-facing lead — owning delivery, relationships, and outcomes across a portfolio of life sciences accounts.  This role will provide thought leadership in contract compliance and rebate management to our external customers and to our product and services teams to ensure our offerings provide the optimal experience and outcomes to our customers. 

Key Responsibilities 

Client Relationship Management 

  • Serve as the primary point of contact for assigned accounts. 

  • Build and maintain trusted advisor relationships with market access, finance, and contracting stakeholders at pharmaceutical manufacturers. 

Contract Validation Delivery 

  • Lead the end-to-end delivery of contract compliance validation engagements using MMIT formulary, coverage, and payer data. 

  • Ensure client contract terms are accurately reflected and validated against payer requirements. 

  • Collaborate with our data advisors to ensure our customers are receiving optimal outcomes. 

Rebate Management Support 

  • Support clients in identifying rebate discrepancies, analyzing gross-to-net exposure, and ensuring rebate obligations align with contracted payer commitments. 

  • Collaborate with analytics teams to surface insights from MMIT data. 

Cross-Functional Coordination 

  • Partner with data, analytics, product, and sales teams to translate client needs into deliverables. 

  • Coordinate project timelines, resource allocation, and milestone tracking across concurrent engagements. 

Service Development & Growth 

  • Identify opportunities to expand engagements, refine service delivery methodologies, and contribute to the build-out of scalable contract validation frameworks. 

  • Support sales in scoping new client opportunities. 

  • All other duties, as assigned.

Required Qualifications

  • 5+ years in life sciences consulting, market access, or managed care
  • Experience with payer contracting, formulary management, or rebate operations
  • Familiarity with MMIT or equivalent payer data platforms
  • Strong analytical and data interpretation skills
  • Experience operating as a strategic advisor to external clients — not just internal stakeholders
  • Demonstrated ability to work autonomously and define scope independently
  • Experience optimizing and scaling service offerings
  • Experience managing complex client engagements end to end including difficult conversations and expectation management
  • Comfort with ambiguity and building processes

Preferred Qualifications

  • Experience with Validata, Model N Flex, IntegriChain ICyte, Deloitte Revenue Guard, or similar contract validation platforms
  • MBA or advanced degree in health economics, public health, or related field
  • Background in commercial rebate operations — chargebacks, managed care rebates, gross-to-net accruals
  • Experience supporting or contributing to pre-sales conversations or new business scoping
  • Prior experience in a managed services or professional services delivery environment
  • Experience developing service frameworks, playbooks, or delivery methodologies from scratch

Benefits:

  • Medical and Prescription Drug Benefits  
  • Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) 
  • Dental & Vision Benefits  
  • Basic Life and AD&D Benefits  
  • 401k Retirement Plan with Company Match  
  • Company Paid Short & Long-Term Disability 
  • Paid Parental Leave  
  • Open Vacation Policy & Company Holidays 
Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa. 
 
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
 
All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: 

ApplicationHelp@norstella.com

.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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