Director Customer Relations( NON-Medical In-Home Care Agency)
Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve ? If so, Right at Home has the opportunity for you !
We are a locally owned in-home care non-medical business that has an exceptional culture, and we are looking for great talent who can work in a multi-disciplined environment.
We offer training, development opportunities, and a competitive salary with bonus potential.
Ensures all referrals are received in an accurate, detailed manner and processed on a timely basis.
Performs supervisory and administrative activities for recruiting, hiring, orientation, in-services and disciplinary actions for caregivers and office staff.
Essential Functions
Schedules, coordinates and maintains day to day activities of caregivers.
Develops training curriculum and schedules for staff.
Communicates continuously with associates and clients to evaluate the quality of services provided.
Performs on-call coordinator duties as required.
Assist with social media, sales, marketing and public relations efforts.
Receives and processes referrals and inquiries on the programs of this company.
Performs payroll duties, including validation of clock-in and clock-out times of caregivers at client’s homes.
Manages interviews, orientation and hiring process for new applicants.Personal Skills RequiredCommunication, Decision-Making, Problem Solving, Adaptability, Team Player, Listening Skills, Initiative and Customer Focused.
Education, Experience, Knowledge, Skills, Abilities and Availability
Minimum high school diploma with minimum of five years of business experience.
Preferable education requirements include associate or bachelor degrees.
Basic office and computer skills – Word / Excel / Power Point.
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Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.
The Middleburg Heights office of Right at Home is a locally owned and operated franchise office of Right at Home, Inc., serving the communities in the south western and northern western suburbs of Cleveland.