Overview
The Director of Cash Posting & Credit Resolution leads cash application and credit balance resolution, including remittance intake, payment posting, unapplied cash management, correspondence routing tied to posting exceptions, and patient/insurance credit resolution for the healthcare system. This leader drives accurate bank-to-system-to-general ledger (GL) reconciliation reduces cash-topost cycle time, and improves cash conversion through standard work, automation, and disciplined controls. The Director partners closely with Treasury/Finance, Billing/Follow-Up, Denials, Patient Access, Compliance, and IT to strengthen posting accuracy, maintain audit-ready refund/recoupment processes, and adapt workflows to evolve payor/regulatory requirements.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business Administration, Finance, Management, or a related field strongly preferred. A formal degree may be substituted with 10+ years of direct, hands-on revenue cycle and supervisory experience.
- Experience: Minimum of 5 years of progressive healthcare revenue cycle experience with a four-year degree.
- Minimum of 4 years of leadership experience managing hospital and/or professional billing operations with a four-year degree.
- Demonstrated experience with Epic and revenue cycle technologies.
- Proven success leading large teams through organizational change and process improvement initiatives.
- Epic Revenue Cycle Certification preferred.
- Enterprise payments and remittance operations expertise.
- Strong proficiency in reconciliation and accounting integration, including:
- Bank-to-system reconciliation
- System-to-general ledger (GL) reconciliation
- Financial transaction accuracy and oversight
- Extensive knowledge of:
- Credit balance management
- Refund processing
- Recoupment practices
- Related compliance requirements
- Demonstrated performance management discipline, including:
- Key Performance Indicators (KPIs)
- Operational cadence
- Accountability measures
- Strong leadership skills with the ability to manage, develop, and motivate teams.
- Proven change leadership capabilities with a continuous improvement mindset.
- Excellent communication and interpersonal skills.