Director Business Transformation

Sedgwick Claims Management Services, Inc.

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Auditory, Business Transformation, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Experience, Embedded Systems, Financial Services, Identify Issues, Insurance, Leadership, Metrics, Multitasking, Problem Solving Skills, Staff Policies, Time Management, Willing to Travel
LOCATION
AL
POSTED
30+ days ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Director Business Transformation

PRIMARY PURPOSE OF THE ROLE: The Business Transformation Director leads enterprise or business unit-wide transformation programs, shaping strategy and ensuring cross-functional alignment and execution. The Director owns transformation outcomes that materially impact growth, efficiency, and customer experience through AI-enabled operating models.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

  • Leads enterprise or business unit-wide transformation programs aligned with strategic objectives.
  • Shapes transformation strategy and translates enterprise priorities into executable roadmaps.
  • Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.
  • Partners with VPs and executive leaders to align priorities, resources, and outcomes.
  • Establishes enterprise-level governance, success metrics, and benefit realization frameworks.
  • Drives cultural adoption of data-driven decision-making and continuous improvement.
  • Ensures transformation outcomes are embedded into operating models.
  • Serves as a trusted advisor with executive presence and strategic insight.

SUPERVISORY RESPONSIBILITIES

  • Provides support, guidance, leadership and motivation to promote maximum performance.
  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Master's degree from an accredited college or university preferred. Certifications related to business transformation and/or AI preferred. Five (5) years of experience leading large-scale business transformation initiatives or equivalent combination of education and experience required.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

About the Company

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Sedgwick Claims Management Services, Inc.

Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivity, managed care, risk consulting and other services through the dedication and expertise of nearly 15,000 colleagues in some 275 offices located in the U.S., Canada, the U.K and Ireland. Sedgwick facilitates financial and personal health and helps customers and consumers navigate complexity by designing and implementing customized programs based on proven practices and advanced technology that exceed expectations. Sedgwick’s majority shareholder is KKR; Stone Point Capital LLC, La Caisse de dépôt et placement du Québec (CDPQ) and other management investors are minority shareholders.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Professional Development, 401K, Employee Referral Program, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, Military Leave
FOUNDED
1969
WEBSITE
https://www.sedgwick.com/Pages/default.aspx