Director, Business Solutions

Purpose

As Director, Business Solutions, you will lead the strategy, delivery, and optimization of enterprise business applications and integrations that enable Clinisys' digital transformation. This is a transformational leadership role, not a reactive support function. You will partner with Product, Customer Support, Sales, Marketing, Finance, HR, Cyber Security, and other business leaders to deliver integrated, end-to-end digital capabilities that improve efficiency, experience, and measurable business outcomes.

You will be accountable for both platform performance and the realization of business value, including automation, cycle time reduction, and user and customer experience improvements. The role requires strong cross-functional influence, ownership of end-to-end outcomes, and the ability to define and execute against measurable performance targets.

Clinisys' AI Philosophy

Building an AI-first organization is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories operate more effectively and generate meaningful insights at scale.

Essential Functions:

Enterprise Transformation Leadership

• Lead enterprise business systems transformation aligned to company strategy and digital experience priorities
• Act as a proactive transformation driver by identifying opportunities to reimagine and streamline workflows and improve end-to-end processes
• Own the business applications and integration roadmap with clear prioritization and measurable value realization
• Influence cross-functional leaders to align priorities, remove barriers, and accelerate transformation outcomes

Platform & Integration Delivery

• Lead the design, implementation, and optimization of all enterprise platforms (including ERP, CRM, HRIS, Customer Support, Finance, ITSM, etc.) and integration architecture
• Establish scalable integration patterns (APIs, iPaaS, event-driven) ensuring reliability, performance, and data integrity
• Ensure platforms are secure, resilient, and optimized for operational efficiency and user experience
• Drive standardization and reuse of application and integration patterns across the enterprise

Business Outcomes & Performance Management

• Own measurable outcomes including automation rates, cycle time reduction, user satisfaction, and customer experience improvements
• Define and track KPIs and scorecards ensuring accountability for business outcomes, not just system performance
• Lead operating reviews to communicate progress, risks, and value realization to executive stakeholders
• Continuously optimize processes and platforms to improve efficiency, adoption, and experience

Cross-Functional Leadership & Execution

• Drive delivery of integrated, end-to-end digital experiences across business functions and systems
• Establish shared accountability across functions for process efficiency, data quality, and experience outcomes
• Communicate strategy, priorities, and outcomes clearly to both technical and business leadership
• Embed change management, release management, and adoption practices to ensure successful implementation and sustained value

Governance, Risk & Standards

• Implement governance frameworks for enterprise applications and integrations including lifecycle, performance, and quality standards
• Ensure compliance with security, privacy, and regulatory requirements in partnership with Cyber Security and Compliance
• Continuously improve operating models, tools, and governance practices to support scalable transformation

Skills Needed for Success:

• Proven experience leading enterprise business systems transformation with measurable business outcomes
• Strong expertise in enterprise platforms (ERP, CRM, HRIS, Customer Support, Finance, ITSM) and integration architectures
• Demonstrated ability to drive automation, efficiency improvements, and experience enhancements
• Experience defining KPIs and driving accountability for business outcomes
• Strong leadership and influencing skills across cross-functional teams
• Ability to translate business needs into scalable technology solutions and measurable results

Required Experience and Education

• Bachelor's degree in Computer Science, Information Systems, or related field or equivalent experience
• 10+ years in enterprise applications, business systems, or related leadership roles
• 7+ years leading teams and cross-functional programs
• Demonstrated ownership of enterprise roadmaps and delivery of measurable transformation outcomes

Onboarding:

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Carmel, IN). This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

Benefits:

Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.

The starting pay range for a candidate selected for this position who is generally within the range of $150,000 - $180,000 for annual base salary. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Physical Requirements:

• Work is performed in a normal office or setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer.
• Up to 20% travel may be required
• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours
• Exposure to hazardous materials or various weather conditions
• Travel to client sites that can pose risk associated with healthcare organization
• May be required to follow customer location health and safety requirements

Clinisys' Commitment to Equal Opportunity:

Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing scope of accountability.