$81,030–$145,860 Per Year
Access Control, Business Processes, Business Solutions, CRM Integration, Change Management, Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Analysis, Data Management, Data Migration, Data Quality, Data Structures, Higher Education, Information/Data Security (InfoSec), Leadership, Needs Assessment, Performance Analysis, Problem Solving Skills, Process Improvement, Project/Program Management, Reporting Dashboards, Requirements Management, Security Monitoring, Strategic Planning, System Integration (SI), Systems Administration/Management, Systems Maintenance, Systems Reliability, Team Lead/Manager, Team Player, Train-the-Trainer, Training/Teaching
Auburn Advancement is seeking candidates for the position of Director, Advancement Business Systems. This individual directly administers, manages, oversees, and sets direction for Auburn Advancement's CRM and related programs. This role leads a team of dedicated professionals to grow and develop the Advancement CRM, maximizing its capabilities, and setting direction for the enhancement of the CRM, its related integrations and reporting. Serves as a knowledgeable Advancement leader, providing support to all areas of the Advancement team.
Candidates are required to upload a resume and cover letter with their application. Please combine into one document.
Responsibilities:
- Leads a team of professionals in managing the Advancement CRM, associated integrations, reporting and related tools to provide access to and support for all Advancement operations.
- Sets timelines and plans to oversee upgrades and related maintenance of the CRM. Works closely with external implementation partners to ensure all ongoing maintenance, training, and CRM development is maximized for Advancement use.
- Partners with Advancement leaders and staff to develop and expand integrated systemwide CRM strategic objectives in support of Advancement priorities.
- Develops cross-campus partnerships where Advancement data can be shared to maximize a robust data storehouse to achieve Auburn Advancement philanthropic and engagement goals.
- Leads collaborative discussions and planning with key stakeholders to identify areas of optimization of the CRM, developing solutions to address their business needs. Actively directs CRM enhancement rollouts.
- Provides leadership to the team for the migration of data, integrations, workflows, business rules, views, and dashboards.
- Works collaboratively with the Data Insights team to maximize data integrity, developing ongoing strategies and tactics to maximize the use of data in Advancement.
- Works collaboratively with the Director, Advancement IT (Infrastructure) to develop and implement CRM-related projects and activities that support the long-term health of the CRM in support of Advancement goals.
- Works collaboratively with the Foundation Information Security Manager to ensure the CRM remains a secure environment through sound access controls and confidentiality protocols.
- Effectively communicates to stakeholders regarding CRM changes. Provide change management oversight to improve CRM use, training, and modern business processes. Serves as a CRM trainer to promote leading practices and maximize use of the CRM (train the trainer).
- Maintains a strong commitment to the protection of all AU Foundation and AU Advancement data and systems.
- Maintains a sound working knowledge of all areas of Advancement and their respective needs in the CRM.
- Maintains an awareness to current trends in the Advancement industry, providing direction to the growth and expansion of the CRM’s use across the organization.
- Maintains a commitment to transforming processes and innovative approaches to CRM support for Advancement goals.
Qualifications:
- Bachelor's degree
- 7 years of experience in advancement strategic initiatives, project management, CRM system administration, data analysis and reporting.
Minimum Knowledge, Skills, and Abilities:
- Knowledge of customer relationship management (CRM) platforms, including system configuration, data structures, integrations, and user access management.
- Skill in managing, analyzing, and interpreting data to ensure accuracy, integrity, and effective use in reporting, decision-making, and process improvement.
- Knowledge of integrating enterprise systems and managing data flows between applications, including monitoring performance and resolving integration issues.
- Skill in working with business users and technical teams to gather requirements, identify system needs, and translate functional requirements into technical solutions.
- Ability to maintain system reliability and security through oversight of upgrades, access controls, compliance with data protection standards, and continuous system improvements.
Why Work at Auburn:
- Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
- Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
- We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
- Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
- A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
- Ready to lead and shape the future of higher education? Apply today! War Eagle!
Equal Opportunity Compliance Statement:
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.A
Auburn University
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate,
graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study
determined AU had nearly $ 4 billion
economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.