Direct Hire - Operations Support Technician

LanceSoft Inc

Florence, KY

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JOB DETAILS

SALARY

$60,000–$70,000 Per Year

SKILLS

Acceptance Testing, Analysis Skills, CDL Driver's License, Centrifuge, Communication Skills, Communication Systems, Continuous Improvement, Customer Service Management, Customer Support/Service, Driver's License, Electricity, Equipment Maintenance/Repair, Field Sales, Field Trials, ISO 9000, Identify Issues, Interpersonal Skills, Mechanical Assembly, Microsoft Office, Operational Support, Organizational Skills, Presentation/Verbal Skills, Preventative Maintenance, Safety/Work Safety, Sales, Sales Management, Sales Support, Schedule Development, Service Delivery, System Start-Up, Technical Support, Test Equipment, Testing, Time Management, Truck Driver, Welding, Willing to Travel, Writing Skills

LOCATION

Florence, KY

POSTED

2 days ago

Job Title: Operations Support Technician
Location: Florence, KY. 41042
Duration: Direct Hire
Pay Range: $60K to $70K per year

Job Description:
The Operations Support Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Operations Support Technician identifies opportunities to improve service delivery, and provides technical assistance, customer preventative maintenance (PM ) service, on-site customer warranty work, equipment start-up for larger sifter equipment and other major installations as needed.

Demonstrates knowledge and ability to rebuild and maintain centrifuge RTA’s as part of SWECO’s centrifuge RTA rebuild program, along with all SWECO equipment, and maintains field test equipment.
Ability to create and maintain an open and effective communication system between the field sales, customer service, and sales management to better serve the needs of the customer, and the interests of the company.
Ability to trouble shoot equipment and repair to meet customers’ expectations.
Provide technical assistance via phone, fax or other forms of communications.
Provide application, modification, and warranty information on equipment.
Ability to complete technical product reports; reports on product problems encountered.
Provide sales support for visiting customers to conduct field tests on equipment as requested.
Plan and establish work schedule and assignments to meet customer demands.
Handles other requests from management on a timely basis.
Performs field testing along with quality & safety audits as requested.

Qualifications & Experience:

High School diploma or equivalent is required.
Welding experience is required. Certification and/or trade school completion is preferred.
5 years mechanical assembly experience is required. Mechanical aptitude, electrical background is preferred.
Familiarity with ISO 9000 requirements and continuous improvement methods.
Willingness to travel. This position requires 10-50% of travel per month, depending on business productivity. Extensive travel may be required as needed.
Must have a valid driver’s license and the ability to drive to customer sites to provide services as requested. Ability to obtain and maintain a valid CDL license to drive Sweco Trucks (can be acquired once hired).
Good interpersonal and sales skills with both internal and external customers, sales representatives, and personnel.
Strong verbal and written communication skills is required.
Must have initiative and ability to work effectively with little direction and/or few guidelines.
Excellent analytical, administrative, communications and organizational skills.
Proficiency in Microsoft Office.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/