Schedule: Start time is 3:30 AM; approximately 10-hour shifts or until all scheduled deliveries are completed.
Position Summary
We are seeking a reliable and customer-focused Ambulatory Care Route Service Driver to provide scheduled delivery and service to assigned healthcare customers. This position is responsible for driving a company vehicle, delivering and supplying products, managing customer inventory, completing paperwork, and maintaining strong customer relationships.
Responsibilities
- Drive a company service vehicle safely and efficiently throughout an assigned route.
- Load and unload products and supplies, including items weighing up to 50 lbs.
- Make timely deliveries to assigned customers according to the scheduled route.
- Count, document, and maintain customer inventory.
- Ensure daily clean returns are properly packed and prepared for delivery.
- Check packing slips and ensure all items needed for upcoming deliveries are accounted for.
- Communicate shortages, customer concerns, or other issues to the appropriate supervisor.
- Complete all required delivery paperwork and service documentation.
- Build and maintain professional relationships with customers.
- Respond to customer questions and concerns and help resolve service issues.
- Conduct customer surveys and communicate feedback to management.
- Perform daily vehicle inspections and report any vehicle issues.
- Maintain accurate service and vehicle logs.
- Assist with reviewing and communicating outstanding invoices when requested.
- Identify opportunities to introduce customers to additional company products and services.
- Follow all company policies, procedures, and safety requirements.
Schedule & Availability
- Start time: 3:30 AM
- Approximately 10-hour shifts, or until all scheduled deliveries are completed.
- Days of work may vary based on route assignments and business needs.
- Employees will typically work the same days and start time for 2–3 weeks at a time before the schedule changes.
- Employees will be trained on and expected to learn and cover all assigned routes, so flexibility is important.
- Overtime may be required based on business needs.