We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.DUTIES & RESPONSIBILITIES:Handle high volume of inbound calls from insureds regarding billing.Take payment and billing questions by phoneWork with the underwriting department to resolve billing mattersProcess payments received by mail, phone, walk-ins and online into billing systemsProcess agent sweeps and policy EFT payments on a daily basisProcess premium returns via ACH to agents as neededClose and reconcile all payment batches on a daily basisProcess premium refunds by reviewing all daily system reportsCollection and follow up on NSF premium payments-Insured Drafts and Credit CardPrint and process all checks issuedLoss and Premium refundsReport all checks issued and voided to the bank for positive payMatch and attach claim checks to files verifying approval of paymentPost cash disbursement journalsProcess stop payment requestsDaily filing of journal entries, paid bills, other documentsAssist with other accounting projects as needed.QUALIFICATIONS REQUIRED:Pleasant phone demeanor is a must!Detail oriented and proficient in data entry requiredStrong ability to multitaskStrong Communication skillsProficiency with Excel and WordPREFERRED:High School education minimum with some accounting experience preferredAssociate's degree in business or accounting a plusBilingual- English/Spanish, a plusWarrior Insurance Network (WIN) provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:Competitive SalariesCommitment to your Training & DevelopmentMedical and DentalTelemedicine Benefit401k with a generous company matchPaid Time Off and Paid HolidaysTuition Reimbursement Training ProgramsWellness ProgramFun company sponsored eventsAnd so much more!Estimated Compensation Range: $16/hr.-$20/hr.**Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
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