Dir of Spa and Wellness - DH

Join our Grand team as a Spa Director: Responsible for the overall operation of the Spa and Fitness Center, including high standards in Spa/Fitness services and operations, while maximizing profitability.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest's ordinary day into an extraordinary day

• Love where they work

• Be appreciated for what they bring to a team

• Learn and grow with a company who truly values it's people

Grand Perks:

• Flexible Scheduling

• Free meals every shift made by our talented culinary team

• Paid vacation days

• Golf, Ski, & Spa discounts

• Hotel room discounts as low as $49 per night

• WELL Spa Gym membership for $16 per paycheck

• Advancement opportunities across the property and US

• Friendly work atmosphere

• Holiday, jury duty, & bereavement pay

• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Maintain and increase Spa revenue.

• Understand and analyze profit and loss statements to help budgeting and forecasting.

• Monitor and control department's expenses and payroll.

• Participate in the development and oversee the implementation of Spa operating budget.

• Oversee hiring, training, supervising and evaluating of all Spa staff with assistance of Supervisors when necessary.

• Attend the daily Huddle meetings at main hotel.

• Maintain MOD (Manager on Duty) book.

• Review staff goals from strategic plan.

• Attend sales functions/ trade shows.

The Qualifications:

• Someone who is passionate about people and travel

• Willing to work weekends

• LOVES meeting new people and interacting with guests

• Has reliable transportation to and from work

• Past experience in hotels and customer service a plus

• Enjoys proactively using their creativity to personalize the guest experience

• Minimum of 5 years Spa management experience.

• Luxury hotel experience preferred.

• College graduate or professional certifications in spa treatments preferred.

• Prior experience w/ Spa Soft software.

• Prior P&L experience and responsibility.

• Passionate about hospitality and customer service driven.

• Must possess good organizational /time management skills.

• Able to develop camaraderie with team members.

• Ability to hold yourself, employees, and organizations accountable for their actions.

• Respond constructively to emotional situations, high pressure and conflict

• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: This position reports to the Director of Operations

Exemption Status: Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Additional Information