We are regularly looking for consultants in the area of Digital Transformation & Customer Engagement Excellence globally to join our network of independent consultants.
Roles & Responsibilities
Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies. Key responsibilities include:
- Benchmarking current Omni-channel capabilities
- Formulating transformation visions
- Advising global-to-local governance models for transformation
- Defining excellence projects
- Implementing customer engagement excellence projects, including process definition, standards & guidelines
- Developing and delivering training programs
- Serving as interim staff
Topics
We are interested in hearing from independent consultant strategists with expertise in:
- Content excellence
- Channel excellence
- Insights & analytics excellence
- Digital Innovation
- Training
- Change Management
Requirements
The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.
Relevant prior experiences include:
- Established an independent consulting practice
- Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company
- Track record of conceiving and guiding excellence programs that make a measurable impact
- Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
- Strong client consultation skills with ability to guide a strategic discussion
- Analytical thinker with strong organizational skills
- Strong understanding of strategic marketing process
- Solid academic credentials; MBA or equivalent advanced degree preferred but not required.