Digital Support Specialist

Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable. • Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Brand Overview:

Anthony Plumbing, Heating, Cooling & Electric has proudly served Kansas City homeowners for generations. Known for service excellence and community trust, Anthony PHCE is an award-winning local leader in home comfort. As part of TurnPoint Services, employees gain more than a job: they access stability, advanced training, and national growth opportunities. Our team culture is built on respect, craftsmanship, and delivering comfort that lasts. Grow your career with Anthony PHCE — where Kansas City pride meets national opportunity.

Role Overview:

Digital Support Specialist

 

YOUR ATTENTION TO DETAIL CAN MAKE A BIG DIFFERENCE

Be the person customers can count on.

At Anthony, we believe great customer experiences start with people who genuinely care about getting the details right.

As a Digital Support Specialist, you’ll be an important first point of contact for customers who prefer to connect with us digitally. You’ll help customers feel heard, informed, and taken care of through text, digital leads, online reviews, and phone conversations.

This is a role for someone who takes pride in accuracy, consistency, organization, and doing things the right way.

 

A WORK ENVIRONMENT BUILT FOR YOUR STRENGTHS

If you enjoy having clear expectations, defined processes, and the ability to work independently, you’ll find an environment where your natural strengths are valued.

You won't be expected to constantly reinvent the wheel. Instead, you'll have the tools, training, systems, and direction needed to confidently handle your responsibilities—and the autonomy to use good judgment when customers need something beyond the ordinary.

We value people who are:

• Detail-oriented — You notice the little things that others may overlook.
• Dependable — Your team knows they can count on you to follow through.
• Accurate — You understand that getting the customer information, appointment details, and CRM notes right matters.
• Methodical — You work through tasks carefully rather than taking shortcuts.
• Principled — You believe in doing the right thing, even when no one is watching.
• Calm and thoughtful — You don't need chaos to stay productive.
• Customer-focused — You understand that every message, call, and interaction represents Anthony.
• Accountable — You take ownership of your work and follow things through to completion.
• Adaptable within structure — You appreciate having a process while being comfortable making thoughtful decisions when circumstances change.

 

MAKE EVERY DIGITAL INTERACTION COUNT

Customers may never see you face-to-face, but your communication can shape their entire experience with Anthony.

You'll help customers by:

Connecting — Responding to digital leads and customer messages promptly and professionally.

Listening — Understanding what the customer needs before determining the appropriate next step.

Communicating — Using clear, professional, and personable written and verbal communication.

Coordinating — Accurately scheduling appointments and entering information into our CRM.

Protecting the Customer Experience — Helping manage online reviews and responding appropriately to customer feedback.

Following Through — Making sure customers don't get lost between a message, a phone call, and an appointment.

 

QUALITY OVER SHORTCUTS

We are looking for someone who understands that speed is important, but accuracy matters too.

A great Digital Support Specialist doesn't simply move from one conversation to the next. They make sure the information is correct, the customers’ needs are understood, and the next step is clearly documented.

Your attention to detail helps our technicians arrive prepared.
Your communication helps customers feel confident.
Your follow-through helps our team operate efficiently.
Your integrity helps protect the Anthony brand.

The quality of your work matters.

 

STRUCTURE WITH ROOM TO OWN YOUR WORK

We want people who can confidently say:

“Give me the expectations, give me the tools, and trust me to do the job right.”

If you prefer an organized environment where you can focus, stay productive, and take ownership of your responsibilities, this could be an excellent fit for your natural working style.

 

A PLACE TO BUILD A CAREER

Anthony has been serving Kansas City since 1951, and we're continuing to grow.

We are looking for people who aren't simply searching for their next job. We're looking for people who want to become part of a team, develop their skills, earn trust, and build a long-term career.

When you consistently demonstrate reliability, accuracy, integrity, and commitment to customers, your contributions are noticed and your opportunities can grow with the company.

 

THIS ROLE MAY BE A GREAT FIT FOR YOU IF...

You take pride in doing things correctly.

You like knowing what is expected of you.

You are comfortable following established processes.

You enjoy organized, task-oriented work.

You can stay calm when the pace picks up.

You communicate professionally and thoughtfully.

You don't need constant supervision to stay productive.

You believe that details matter.

You value honesty and fairness.

And when you tell someone, you'll take care of something...You take care of it.

 

THE BENEFITS OF JOINING OUR TEAM…

Health, Dental, Vision, & Life, Disability insurance, and 401K match (full-time)

Employee discount on HVAC, Plumbing, Sewer, and Electrical Services

Paid Vacation time (full-time)

Referral program

 

COME BE SOMEONE OUR CUSTOMERS CAN TRUST.

At Anthony, we're building a team of people who understand that trust is earned one interaction at a time.

If your strengths are accuracy, reliability, integrity, organization, and thoughtful customer service, we want to hear from you.

Digital Support Specialist
$20–$22/hour + bonuses and incentives
Customer Experience Department
Anthony Plumbing, Heating, Cooling, and Electric

 

 

 

Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

 

EEO Statement:

 

 

 

Equal Opportunity Employer

 

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.