Digital Solutions Specialist – Customer Service & Technical Support

We are seeking a tech-savvy, detail-oriented Digital Solutions Specialist to support Customer Service operations, troubleshoot technical issues, and assist with digital transformation initiatives in a fast-paced life sciences environment. You'll collaborate with Customer Service, IT, and other departments to support business systems, troubleshoot technical issues, and participate in an upcoming Enterprise Resource Planning (ERP) implementation.

Title: Digital Solutions Specialist – Customer Service & Technical Support
Hiring Organization: Connexion Systems & Engineering

Compensation, Benefits, and Employment Type

• Duration: 7+ months, possible temp to perm
• Pay rate: $24/hr
• Job Location: San Diego, CA
• Work Model: 100% onsite
• Schedule: Monday – Friday, 8:30am – 5pm
• Job#: bh19779

Description:
We are seeking a tech-savvy, detail-oriented Digital Solutions Specialist to support Customer Service operations, troubleshoot technical issues, and assist with digital transformation initiatives in a fast-paced life sciences environment.

This is an excellent opportunity for an early-career professional who enjoys solving problems, working with technology, and improving business processes. You'll collaborate with Customer Service, IT, and other departments to support business systems, troubleshoot technical issues, and participate in an upcoming Enterprise Resource Planning (ERP) implementation.

The ideal candidate brings a combination of customer service experience, strong computer skills, and hands-on experience with AI tools or technologies.

Key Responsibilities

• Provide Tier 1 technical support for internal Customer Service systems and applications.
• Troubleshoot and document technical issues involving ERP systems, CRM platforms, phone systems, web applications, and other digital tools.
• Manage Help Desk tickets, track issues, and coordinate escalations with IT teams.
• Assist with ERP implementation activities, including requirements gathering, system testing, validation, and go-live support.
• Participate in functional testing of new and existing digital solutions.
• Help develop test scripts, document system requirements, and identify opportunities for process improvements.
• Support reporting, data gathering, and analysis for Customer Service operations.
• Collaborate with cross-functional teams to improve system functionality and operational efficiency.
• Participate in team meetings and provide updates on technical issues, projects, and assigned tasks.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 0–2 years of customer service experience in an office or professional environment.
• Experience using AI tools or technologies is required.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong written and verbal communication skills.
• Ability to learn new software, systems, and technical processes quickly.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work onsite in San Diego, CA, Monday through Friday.

Preferred Qualifications

• Bachelor's degree in Business, Information Systems, or a related discipline.
• Customer service experience in biotechnology, pharmaceutical, life sciences, or a related industry.
• Familiarity with ERP or CRM systems.
• Experience with Help Desk ticketing, technical support, or troubleshooting business applications.
• Exposure to software testing, system validation, or requirements gathering.
• Experience with order processing, data entry, or reporting.
• Interest in digital transformation, automation, and continuous process improvement.

Why Consider This Opportunity?

• Gain hands-on experience supporting digital transformation and ERP implementation projects.
• Build technical troubleshooting, system testing, and business systems expertise.
• Collaborate with Customer Service and IT professionals in a life sciences environment.
• Develop valuable skills at the intersection of technology, customer service, and business operations.

Interested? Apply today! We're looking for someone who is curious, adaptable, comfortable with technology, and eager to grow their technical skills while making a meaningful impact on day-to-day operations.

Please use the apply button to submit your resume for consideration. You will receive a brief survey via email to complete your application. Applicants who complete the survey will receive priority consideration.

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