Digital Relationship Manager - Business Banker

This person will spend 80% of their time operating the bank (converting leads, gathering paperwork, and packaging deposits, loans, and merchant services) and 20% of their time helping us build (translating client feedback into product requirements, and refining risk and operational workflows as we prepare to scale next year). Capturing client pain points and feature gaps, translating frontline client feedback into clear, actionable new product requirements to improve and expand our Online Banking and Digital Account Onboarding platforms.

ZiFi is a digital-first small business bank operating across the Midwest and East Coast with no physical branches. Our relationship managers, whom we call ZiFi Business Bankers, are the driving human connection behind our digital platform.ZiFi is currently looking for a Digital Relationship Manager - Business Banker. This role is a high-volume production role. This person will spend 80% of their time operating the bank (converting leads, gathering paperwork, and packaging deposits, loans, and merchant services) and 20% of their time helping us build (translating client feedback into product requirements, and refining risk and operational workflows as we prepare to scale next year).

• Managing an assigned portfolio of business clients to drive utilization, cross-sell services, prevent attrition, and protect bank revenue.
• Serving as a trusted consultant to walk business owners through what it takes to successfully obtain bank products.
• Actively reaching out to warm digital leads (including partner referrals like Lendio) to introduce them to ZiFi and initiate the relationship.
• Collecting documentation for business deposit accounts, structuring SBA 7(a) loan files, and setting up merchant card processing applications.
• Working directly with Credit and Operations to contact clients, track down missing tax forms, entity documents, and signature cards, and resolve onboarding exceptions.
• Capturing client pain points and feature gaps, translating frontline client feedback into clear, actionable new product requirements to improve and expand our Online Banking and Digital Account Onboarding platforms.
• Collaborating directly with the team to help define, test, and establish our brand-new operational workflows.
• Provide input as we design and optimize automated tools so we can start scaling the business rapidly next year.
• Other duties as assigned.Qualifications:
  • 1+ year in banking with one or more of these areas of focus: SBA loans, Deposit Account Opening, Merchant Services (payments).
  • Small business banking experience.
  • Sales experience is preferred.
  • SBA Lending experience is preferred.
  • Experience packaging and processing business deposit accounts, SBA 7(a) loans, and merchant services is a plus.
  • A combination of education and experience may meet requirements.Work Location:This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047Benefits:
    • Medical, Dental and Vision Insurance - START DAY ONE!
    • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
    • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
    • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
    • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
    • Mental health benefits including coaching and therapy sessions
    • Tuition Reimbursement for qualifying employees
    • Employee Ambassador preferred banking products