Digital Merchandise Senior Specialist
JCPenney
- Dallas, Texas
- 3 days ago
- $57,000–$95,000 Per Year
- Full-time
Highlights
Leverage customer analytics tools to improve customer experience and key metrics (i.e. traffic, conversion, add to bag & bag abandonment) by engaging in daily, weekly, monthly, and quarterly recaps. The Digital Merchandise Senior Specialist will report to the Digital Merchandise Manager/Director and be responsible for driving key analytics and strategic insights to leadership and key partners.
Numbers & Facts
| Location | Dallas, Texas |
| Job Type | Full-time |
| Industry | Retail |
| Salary | $57,000–$95,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1902 |
| Website | https://www.jcpenney.com/ |
Description
Overview:
Digital Merchandise Senior Specialist - Digital Commerce
The Digital Merchandise Senior Specialist will report to the Digital Merchandise Manager/Director and be responsible for driving key analytics and strategic insights to leadership and key partners. Primary responsibility is to drive ecommerce sales, profit and conversion while improving overall customer experience.
Primary Responsibilities:
• Provide customer and business insights to develop and implement .com merchandise strategies to drive sales in partnership with merchant and marketing teams.
• Partner with merchants, vendors, and offshore teams to improve product page quality through specific enhancements of images, copy, knowledge assistants, and reviews.
• Research industry trends and provide competitive analysis to identify white space and opportunities online. Identify assortment opportunities and drive expanded assortment growth on jcp.com.
• Optimize navigation, customer journey, and merchandise onsite to improve conversion.
• Leverage customer analytics tools to improve customer experience and key metrics (i.e. traffic, conversion, add to bag & bag abandonment) by engaging in daily, weekly, monthly, and quarterly recaps.
• Execute high volume of category and company-wide events across customer journey with high attention to detail and excellence.
• Curate and maintain links for all content including Emails, Homepage, and onsite creative content.
Core Competencies & Accomplishments:
• Bachelor’s Degree in related field
• 3-5 years’ experience in Ecommerce or Retail, with a minimum 1-3 years in site merchandising preferred
• Excellent analytical, critical thinking and problem-solving skills
• Proficient in web-based analytics tool
• Dynamic, self-starter with excellent communication skills
About Company
We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.
Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.