We're looking for an experienced Account Manager who is genuinely excited about digital marketing and ready to own a roster of client accounts, managing them independently at a real agency.
The Role
As an Account Manager, you'll be embedded in our agency's day-to-day operations, managing client accounts and serving as the primary point of contact for the clients on your roster. You'll be trusted to manage your accounts with minimal oversight, while collaborating closely with our broader team.
What You'll Do
Client & Account Management
Own client relationships and serve as the main point of contact on your accounts
Lead client calls, presenting performance and strategy with confidence
Maintain organized client documentation, notes, and project files
Manage onboarding processes for new clients and projects
Project Management & Organization
Independently manage timelines, deliverables, and priorities across multiple accounts
Create, assign, and track tasks to keep deliverables on schedule
Keep shared folders, client files, and internal resources clean and up to date
Proofread internal and client-facing documents with a sharp eye for detail
Review automations, websites, and workflows to ensure quality and flag issues
Tracking & Performance
Oversee performance on multiple platforms
Build and deliver client-facing reporting and performance documentation
Maintain internal hubs and system documentation
Sales & Growth
Identify opportunities to expand or upsell services within existing accounts
Support the sales process on new accounts when needed, from pitch support to onboarding
Requirements
Confident communicator, both with clients and internally
Highly organized, with experience managing multiple client accounts simultaneously
Comfortable with Google Drive, email, and basic digital tools
2+ years of relevant account management or agency experience
Experience owning client relationships across multiple accounts
Experience leading client calls and presenting performance updates to clients
Experience handling client onboarding
Eligible to work in the United States
Currently lives in North Carolina
Preferred Qualifications
Comfortable contributing to sales conversations or helping close new business when needed
Bachelor's degree in Marketing, Business, Communications, or a related field
Experience with SEO or AI, PPC or paid ads, web marketing, email marketing, or social media marketing
Experience with ClickUp or similar project management tools
Knowledge of or experience in the home improvement or home services industry
Benefits
Health Insurance
Full-time, salaried employees may enroll in one of 2 different Blue Cross Blue Shield of NC healthcare plans. Plan details and premiums will be provided by the Director of Operations. FatCat covers 50% of the cost of the employee’s premium. Dependents may be added, their premiums are not covered by FatCat, but may be paid with pre-tax dollars via paycheck deduction.
Simple IRA Plan
Full-time, salaried employees may contribute pre-tax money to FatCat Strategies Simple IRA. The company will match any contributions you make, up to 3% of your salary. You may begin participating in this plan after you meet the eligibility requirements. Eligibility requirements are updated each year using the 5305-SIMPLE form from the Dept. of Treasury, Internal Revenue Service.