Sub‑Zero, Wolf, and Cove-the leading manufacturer of luxury kitchen appliances-is a family‑owned company known for craftsmanship, innovation, and integrity. Our products are found in the world's most luxurious homes, and behind them are teams of people who live our values every day.
At our Cedar Rapids facility, we're building something special-a culture rooted in safety, excellence, and ownership. We do what's right, take pride in our work, and continuously seek to improve. We win together through teamwork, accountability, and a passion for results. And we bring the energy-showing up with a positive mindset and a commitment to creating a workplace where people feel valued and motivated.
This position will partner closely with manufacturing, engineering, and IT teams to ensure reliability of Manufacturing Execution Systems (MES), operational technology (OT), and manufacturing data systems. The ideal candidate is detail-oriented, responsive, and eager to build both technical and business understanding of digital manufacturing systems.
Primary Responsibilities
Digital and Manufacturing Applications & Data
- Support MES applications, including issue resolution, configuration validation, and end-user support.
- Gather and analyze business requirements to support manufacturing systems and reporting needs.
- Assist with manufacturing data collection, validation, and reporting processes.
- Develop and maintain dashboards and data visualizations to support plant performance and decision-making.
- Document system configurations, workflows, and support procedures.
Operational Technology & Hardware Support
- Install, configure, and support shop-floor hardware including industrial PCs, operator terminals, scanners, and printers.
- Troubleshoot hardware, software, and peripheral issues impacting production operations.
- Coordinate hardware deployments, upgrades, and replacements across manufacturing sites.
- Maintain inventory tracking and lifecycle management of OT assets.
Incident & Support Management
- Triage and resolve tickets related to MES, OT systems, and manufacturing applications.
- Provide escalation support for more complex or cross-system issues.
- Document incidents, resolutions, and recurring issues within ticketing systems.
- Follow established support processes while contributing to continuous improvement of workflows.
Continuous Improvement & Collaboration
- Identify opportunities to improve manufacturing systems, processes, and data reliability.
- Partner with manufacturing, engineering, and IT teams to align systems with production needs.
- Support integration between MES and enterprise platforms such as ERP systems.
- Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- Education assistance and internal training programs
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.