Posting Details
Title Information
Security Sensitive Position? Yes Hours of Work 8:00 AM - 5:00 PM M-F
Position Details
Position Information
Posting Number TSU203770 Official TSU Title Digital Learning Facilitator Grant Title n/a Job Description Summary / TWC Summary
JOB SUMMARY:
Under general supervision at Texas Southern University Online | Digital Learning Innovation & Professional Education, the Digital Learning Facilitator serves as a support conduit for students, staff, and faculty, facilitating the effective use of instructional technologies and emerging digital tools, including Ai in teaching, learning, and career preparation. The facilitator creates and provides hands-on training, support, and consultation to enhance student engagement, professional development, and academic success.
DISTINGUISHING CHARACTERISTICS:
This position supports the University's student success and digital transformation initiatives by assisting with the responsible implementation and adoption of learning technologies, including artificial intelligence (Ai) tools. The Digital Learning Facilitator works closely with students, staff, and faculty to promote innovative learning practices, improve digital literacy, and ensure successful integration, thereby directly contributing to student engagement, retention, and persistence.
Essential Duties Summary
- Provides frontline student support for learning technologies, including an understanding of the ethical and responsible use of Ai.
- Design, deliver, and train on ethical Ai-enabled approaches that support everyday workflows.
- Develop and maintain practical Ai learning resources, playbooks, and knowledge-based resources that translate complex concepts into actionable business practices.
- Facilitate live workshops and executive sessions focused on Ai adoption, workflow, transformation, and responsible Ai use.
- Design multi-modal learning experiences including self-paced resources, live instruction, demonstrations, and hands-on exercises.
- Gather participant feedback and program metrics to continuously improve curriculum, engagement, and adoption outcomes.
- Partner and collaborate with students, staff, and instructors to identify learning gaps and design targeted Ai enablement strategies.
- Conducts individual consultations and group training sessions with students, staff, and faculty on Ai and emerging digital tools.
- Creates and maintains training materials, tutorials, user guides, and knowledge-based resources.
- Design initiatives and digital learning projects that directly impact student preparation and professional development.
- Assists with the testing, evaluation, and implementation of new educational technologies.
- Maintains records of training activities, consultations, technology usage, and support requests
- Performs other job-related duties as assigned.
% FTE
1.0
Hiring Range $45,486.69 - $57,995.53 Education
Required:
High school diploma or equivalent.
Preferred:
Bachelor's degree in instructional technology, learning science, information technology, or a related field, with relevant professional experience
Required Licensing/Certification
None required.
Knowledge, Skills, and Abilities
Knowledge of:
- Artificial intelligence (Ai) applications, platforms, and emerging tools relevant to teaching, learning, and career preparation
- Ethical, responsible, and equitable use of Ai in academic and professional settings
- Instructional technology principles and digital learning tools used in higher education
- Training needs assessment and curriculum development techniques
- Digital literacy competencies and workforce/career readiness trends
- Data collection methods for measuring training effectiveness and technology adoption
- University policies, procedures, and protocols related to instructional technology and academic support services
Skills In:
- Designing and facilitating engaging, hands-on training sessions, workshops, and consultations for diverse audiences, including students, staff, faculty, and executives
- Translating complex Ai and technical concepts into clear, actionable, and practical guidance
- Designing and developing training materials, tutorials, user guides, playbooks, and knowledge-based resources
- Building rapport and communicating effectively, both verbally and in writing, with individuals at all organizational levels
- Managing multiple projects, priorities, and deadlines in a fast-paced, evolving environment
- Using instructional technology platforms, Ai tools, and digital collaboration software
- Analyzing participant feedback and program data to inform continuous improvement
- Problem-solving and troubleshooting technology-related issues in real time
- Collaborating cross-functionally with instructors and staff to identify learning gaps and design targeted solutions
- Demonstrated proficiency with Microsoft Office/Google Workspace and common digital learning platforms.
Ability to:
- Design and deliver multi-modal learning experiences, including self-paced resources, live instruction, demonstrations, and hands-on exercises
- Provide frontline, responsive support to students, staff, and faculty on learning technologies and Ai tools
- Stay current on emerging educational technology and Ai trends and proactively apply new knowledge to practice
- Work independently under general supervision while exercising sound judgment
- Promote and model ethical, responsible, and inclusive use of Ai and digital tools
- Ability to learn and support learning management systems and other instructional technologies.
- Strong communication, organizational, and customer-service skills.
- Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.
Work Experience
Required:
One (1) year of experience providing technology, instructional, training, or administrative support; or an equivalent combination of education, training, and experience.
Preferred:
- A minimum of five (5) years of equivalent professional experience in learning program development, workflow training, and digital technology, including Ai, in lieu of a degree
- Evidence of certification in the following:
Google Project Management and Google Artificial Intelligence (Ai) Essentials
Texas Department of Information Resources (DIR) Certified Ai Awareness Training
International Customer Management Institute (ICMI) Coaching
Working/Environmental Conditions
Routine office environment.
Sitting or standing in one location much of the time.
Some stooping, lifting, or carrying light-weight objects may be required.
Use of an audio-video display terminal.
Desired start date Position End Date (if temporary)
Posting Detail Information
UA EEO Statement
It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.
Manual of Administrative Policies and Procedures
Close Date 09/14/2026 Open Until Filled (overrides close field) No Special Instructions to Applicants Open to all applicants.
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
- Do you have a High school diploma or equivalent?
Yes
No
- Do you have one (1) year of experience providing technology, instructional, training, or administrative support; or an equivalent combination of education, training, and experience?
Yes
No
- Do you have a Bachelor's degree in instructional technology, learning science, information technology, or a related field, with relevant professional experience?
Yes
No
- Do you have a minimum of five (5) years of equivalent professional experience in learning program development, workflow training, and digital technology, including Ai, in lieu of a degree?
Yes
No
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
- Official Transcripts
Optional Documents
- Other Document
- Reference Letter 1
- Reference Letter 2
- Reference Letter 3